About Fini Fini is a YC and Matrix-backed AI platform that automates up to 80% of support tickets with 98% accuracy. Our clients include Fortune 500 companies and the U.S. Chamber of Commerce. We're SOC 2, GDPR, ISO 27001, and EU AI Act compliant. About the role We're looking for a Customer Support Executive who takes ownership, communicates clearly, and genuinely cares about getting things resolved. This is a full-time remote role based out of India. Compensation: 40 LPA fixed + ESOPs What you'll do Own end-to-end resolution for customer inquiries across chat and email Bridge customers and internal teams to surface patterns and drive faster fixes Troubleshoot technical issues and guide clients through Zendesk, Salesforce, and HubSpot integrations Maintain high CSAT through clear and empathetic communication Contribute to internal knowledge bases and support playbooks What we're looking for 3+ years in customer support or CX, ideally at a SaaS or fintech company Hands-on experience with Zendesk, Salesforce, or similar CRM tools Strong written communication. Clear, warm, direct. Comfortable troubleshooting technical issues without hand-holding High ownership mindset. You follow through, not just follow up. Async-first, remote-friendly work style What you get 40 LPA fixed, no hidden conditions ESOPs with 4-year vesting and 1-year cliff 100% remote, work from anywhere in India Health insurance for you and your family Home office setup stipend Annual learning budget Flexible PTO
Job Title
Customer Support Executive