Job Title

Key Responsibilities Welcome and assist arriving and departing passengers in a professional manner Coordinate airport transfers (pick-ups and drop-offs) Handle guest inquiries, complaints, and special requests efficiently Liaise with airline staff, immigration authorities, and ground handling teams Assist guests with baggage and guide them through airport procedures Monitor flight schedules and adjust arrangements accordingly Maintain records of arrivals, departures, and guest movements Qualifications & Requirements Degree in Hospitality, Travel & Tourism, or related field preferred Prior experience in hospitality, travel, or airport operations is an advantage Strong communication skills in English (additional languages are a plus) Good knowledge of airport procedures and local routes Basic computer knowledge (MS Office, email communication) Well-groomed appearance and professional demeanor Ability to work in shifts, including weekends and holidays Key Skills Customer service orientation Coordination and multitasking abilities Problem-solving skills Time management and attention to detail