About FiniFini is a YC and Matrix-backed AI platform that automates up to 80% of support tickets with 98% accuracy. Our clients include Fortune 500 companies and the U.S. Chamber of Commerce. We're SOC 2, GDPR, ISO 27001, and EU AI Act compliant.About the roleWe're looking for a Customer Support Executive who takes ownership, communicates clearly, and genuinely cares about getting things resolved. This is a full-time remote role based out of India.Compensation: 40 LPA fixed + ESOPsWhat you'll doOwn end-to-end resolution for customer inquiries across chat and emailBridge customers and internal teams to surface patterns and drive faster fixesTroubleshoot technical issues and guide clients through Zendesk, Salesforce, and HubSpot integrationsMaintain high CSAT through clear and empathetic communicationContribute to internal knowledge bases and support playbooksWhat we're looking for3+ years in customer support or CX, ideally at a SaaS or fintech companyHands-on experience with Zendesk, Salesforce, or similar CRM toolsStrong written communication. Clear, warm, direct.Comfortable troubleshooting technical issues without hand-holdingHigh ownership mindset. You follow through, not just follow up.Async-first, remote-friendly work styleWhat you get40 LPA fixed, no hidden conditionsESOPs with 4-year vesting and 1-year cliff100% remote, work from anywhere in IndiaHealth insurance for you and your familyHome office setup stipendAnnual learning budgetFlexible PTO
Job Title
Customer Support Executive