Contact Details: 1. Christy Vimala Email: Cell: Job Title: CTCA-Care technical customer advocate Location: Remote - India Duration: Fulltime Years of Experience: 10+ Years Required Hours/Week: 40 Hours/Week Delivery: Remotely: Services will be delivered remotely from the Offshore location. US Business Hours: The service will be available during standard US business hours (Monday-Friday, 8 am - 5 pm local time). Flexibility: The service may extend beyond 8 hours per day in case of emergency, critical, or escalation incidents. Reasonable Travel and Living (T&L) expenses incurred at the request of Client, covering trips away from the home location, must be approved ahead of time by Client Care Manager. Such approved expenses are in addition to the foregoing pricing and shall be reimbursed by the client as they are incurred. Services Description Client will provide Customer Technical Care Advocate (CTCA) services for technical consultation and issue escalations, supporting Customer’s Engineering/Operations team in the following areas: Day-to-Day Network Operations Support: Support Altice's Engineering/Operations team in managing the daily operations of their network; support with its development of a comprehensive plan that will be part of the playbook to evolve and extend the life of Altice’s Mobile Core network while minimizing investment until the next step of the MVNO evolution is taken. IMS Core Networking Expertise: Provide expertise on IMS core networking to support Altice's transition to the TMO MVNO, including assistance with the actual transition process; provide consultation role on CNCS Equipment and Software dimensioning and enhancement to meet business projections for 2025 Automation and Security Expertise: Provide experienced engineering services to Altice for their new CNCS solution. This includes developing and automating observability improvements for their IMS environment to ensure high-quality service and analyzing/defining best practices for hardening Mobile IMS Core systems against current security threats. Troubleshooting and Root Cause Analysis: Provide in-depth troubleshooting, log collection, and root cause analysis for network issues and outages, aiming to expedite resolution times and implement preventative measures to minimize recurrence
Job Title
CTCA-Care technical customer advocate