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Job Description –NOC Network Engineer Role Title: NOC Network Engineer Shift Model: 24×7 Network Operations Center (Rotational Shifts), 3 shifts: 8-5 est, 5-2am, 12am-9am Reporting To: NOC Lead Role Overview The NOC Network Engineer is a, hands-on operations role responsible for 24×7 monitoring, incident response, and operational stability of enterprise and cloud networking platforms. This role acts as a network escalation authority within the NOC, ensuring rapid detection, diagnosis, and resolution of network and connectivity-related incidents across AWS, Azure, hybrid, and on-prem environments. The engineer works within a disciplined ITIL-based NOC to meet SLAs and reduce MTTR. This role requires experience working within a global enterprise environment, supporting business-critical platforms across multiple regions and time zones. The engineer must collaborate effectively with geographically distributed teams and vendors, ensuring consistent service delivery and clear communication during incidents. Key Responsibilities • Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure Monitor, Splunk, Grafana, SolarWinds. • Perform deep troubleshooting and root cause analysis for network incidents, including routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel instability, firewall and load balancer misconfigurations — not limited to monitoring-only activities. • Own end-to-end incident resolution within the NOC, driving investigation, remediation, and validation until full service restoration. • Act as L2/L3 escalation point for complex network issues within the NOC. • Participate in Major Incident Management (MIM) bridges and support recovery actions. • Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect. • Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers. • Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs. • Execute pre-approved network changes following SOPs and change management processes. • Maintain accurate incident records and documentation in ServiceNow. • Improve runbooks, alert hygiene, dashboards, and automation. • Provide clear shift handovers for follow-the-sun operations. Required Experience • 2-5 years of experience in Network Operations, Specially in NOC, or Infrastructure Operations roles. • 2+ years of hands-on experience with cloud networking (AWS and/or Azure). • Proven experience handling P1/P2 incidents in 24×7 production environments. • Experience supporting global customers or platforms in a follow-the-sun, multi-time-zone operating model. • Demonstrated ability to troubleshoot and resolve network issues beyond monitoring, including root cause identification and remediation. Required Technical Skills • Networking: TCP/IP, DNS, DHCP, routing and switching fundamentals (BGP/OSPF preferred). • Cloud Networking: AWS VPC, Azure VNet, load balancing, hybrid connectivity. • Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds. • ITSM: Incident, Change, and Problem Management (ServiceNow). • Security: Firewalls, VPNs, WAF, network access controls. Certifications (Plus) • AWS Certified Advanced Networking – Specialty or CCNP