About the Role Trigent Software is the delivery partner for Quility, a fast-growing US InsurTech platform that powers the digital workflow for thousands of independent insurance agents and agencies. From agent onboarding and lead management to CRM and underwriting — Quility's 7-module suite is mission-critical. As an L1 Technical Support Engineer, you will be the first line of defense — resolving platform issues, managing user access, triaging bugs, and owning the ticket queue from creation to closure. You'll work directly with US-based stakeholders in a structured, high-accountability environment. What You'll Do Own first-touch support across Quility's CRM, LMS, Leads, Onboarding, and Underwriting modules Triage and resolve tickets in Jira and Zendesk — user errors, data issues, and system bugs Manage user profiles, MFA resets, SSO issues, and account sync across platforms Escalate with precision — clear documentation, right team, right SLA Build knowledge base articles that reduce repeat tickets over time What We're Looking For 1–3 years in a Technical Support / Application Support / Help Desk role Hands-on experience with any CRM or SaaS platform (Freshworks, Zoho, Salesforce, LeadSquared, or equivalent) Familiarity with Jira, Zendesk, Freshdesk, or similar ticketing tools Solid grasp of web basics: browser troubleshooting, MFA, SSO, URL redirects Crisp English communication — written and verbal — for US-facing interaction Bonus: FinTech or InsurTech support experience, or prior stint at Freshworks / Zoho / Kaseya / Chargebee Why Trigent 25+ years of US client delivery. ISO-certified. Not a startup experiment — a proven delivery engine. Modern Bangalore office. Real infrastructure. No makeshift setups. Clear growth track: L1 → L2 → Senior Analyst → Team Lead Day-1 exposure to a live, evolving InsurTech product used by thousands of US agents Apply now and include a note on the CRM or SaaS platform you've supported most recently. Applications without this detail will be deprioritized. #TechnicalSupport #L1Support#SaaSSupport #Bangalore #InsurTech#CRM #Jira #Zendesk#TrigentSoftware#HiringNow #ApplicationSupport
Job Title
Application Support Engineer