Job Title

Chief Technology Officer (CTO)Location: GIFT City, AhmedabadReports to: CEO / Strategic BoardRole OverviewRole Overview:We are seeking a highly execution-driven Chief Technology Officer (CTO) to lead andtransform the technology and operations landscape of our global KPO. This role requires a leader who goes beyond strategy—someone who actively drives implementation, builds scalable systems, and leverages AI to enhance complex business processes.As the organization enters a significant strategic transformation phase, the CTO will act as a/"Transformation Architect,/" working closely with the Strategic Technology Leader and Promotersto identify and evaluate automation strategies and lead their on-ground execution.Key Responsibilities● Strategize and Execute AI Transformation: Lead the end-to-end AI and process transformation for all functions across the organization to move toward an AI-native delivery model.● Drive Process Innovation: Drive process transformation and automation using emerging technologies to move beyond traditional manual processing toward a /"System of Intelligence/".● Team Management & Mentorship: Manage and mentor a cross-functional team of 50+ members spanning Infrastructure, DevOps, Application Development (Web/Portals), and Enterprise Automation (RPA).● Platform Optimization: Ensure the seamless functioning, scalability, and optimization of all tech platforms and proprietary workflow systems.● Hands-on Execution: Take full ownership of execution—translating high-level strategic concepts into effective, on-ground implementation with measurable business outcomes.● Efficiency & Cost Optimization: Identify opportunities for deep-sync automation, efficiency improvements, and cost optimization within the global delivery engine.● Data & Compliance Stewardship: Lead the initiative to transform unstructured historical data into structured assets for proprietary model training while ensuring strict adherence to global data privacy standards (GDPR, SOC2, APP).● Cultural Leadership: Collaborate with leadership to align technology initiatives with business goals and build a high-performance, delivery-focused tech culture.Key Requirements● 12+ years of technology leadership experience, with a proven background inexecution-heavy environments (e.g., KPO, IT Services, or FinTech).● Transformation Background: Strong background in AI-driven transformation, digitalinitiatives, and scaling technology-driven operations.● Execution Orientation: Proven experience managing large cross-functional tech teamswith a strong problem-solving mindset.● Technical Breadth: Significant exposure to infrastructure management, applicationdevelopment, and automation (RPA) ecosystems.● Collaborative Mindset: Ability to work in a fast-paced, process-driven environment inan integrated manner with strategy leaders and internal operations heads to sustainlong-term transformation.Candidates from large-scale services or transformation-driven organizations (e.g., IT services,BPM, consulting setups)Prior experience in building or scaling tech-driven operations will be an advantagePreferred Background● Candidates from large-scale services or transformation-driven organizations (e.g., ITServices, BPO/KPO, BPM, GCCs, SaaS, or Tier-1 Consulting setups).● Prior experience in building or scaling tech-driven operations and transitioningmanual-heavy operations into automated, product-led delivery models will be anadvantage.What We’re Looking For:A leader who combines strategic thinking with strong execution capability, and can driveinitiatives from concept to completion with clear business impact.