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Job Title: Operations ManagerCompany: Techsara Solutions Location: Ahmedabad, Gujarat (On-site) Shift: Night Shift | 7:00 PM – 4:00 AM Employment Type: Full-timeAbout Techsara SolutionsTechsara Solutions is a US-based training and placement institute, operating since 2022, with a mission focused on Impact through Employment. We help job seekers who are already in the United States secure roles in the US market through a clear, step-by-step training process in the AI/ML domain. With teams in both the US and India, we’re able to support candidates consistently, and we’ve steadily grown our strength over time.Role OverviewWe are hiring an Operations Manager to run day-to-day operations for our Ahmedabad center during the night shift. This role ensures smooth execution across teams, strong process discipline, timely reporting, and high-quality delivery. You’ll work closely with leadership and cross-functional managers (HR, Training, Customer Success, Marketing/Application teams, Support) to improve productivity, reduce bottlenecks, and build scalable operating systems.Key Responsibilities1) Daily Operations & Execution ManagementOwn end-to-end execution of daily operational activities during the night shiftEnsure teams meet productivity targets, timelines, and service quality standardsRun shift kick-offs, huddles, and end-of-day reviews with action itemsIdentify blockers and resolve them quickly through structured escalation and follow-ups2) Team Leadership & CoordinationLead and coordinate multiple teams/team leads (direct or dotted-line reporting)Set clear goals, monitor outputs, and enforce accountability and disciplineCoach team leads on planning, prioritization, and execution consistencyEnsure proper coverage planning, shift rosters, and handovers across functions3) Process Design, SOPs & Continuous ImprovementDocument, standardize, and improve SOPs for recurring operations workflowsBuild checklists and controls to reduce errors and reworkConduct root cause analysis for repeated issues and implement corrective actionsDrive process automation/optimization initiatives (tools, templates, dashboards)4) Performance Metrics, Reporting & DashboardsTrack daily/weekly KPIs: productivity, turnaround time (TAT), quality, backlog, escalationsMaintain operational dashboards and share insights with leadershipUse data to forecast capacity requirements and optimize team allocationMonitor adherence to process and quality—implement audits where needed5) Quality Management & ComplianceEstablish quality standards, review mechanisms, and internal auditsEnsure all operational activities follow company guidelines, documentation practices, and confidentiality requirementsMaintain readiness for leadership reviews and internal reporting6) Stakeholder & Cross-Functional CollaborationCoordinate with HR on staffing needs, attendance issues, and performance concernsPartner with Training teams on session planning, trainer scheduling, and training operations readinessWork with Customer Success/Support teams to ensure candidate experience consistencyAct as the execution bridge between leadership and frontline teams7) Culture & ProfessionalismSet a high bar for professionalism, communication, and ownership across the floorCreate a structured operating rhythm: daily plans, reviews, and continuous improvementsSupport a strong workplace environment aligned with Techsara’s mission: Impact through EmploymentRequired Qualifications5–10+ years of experience in operations management (service operations preferred)Strong leadership experience managing teams and driving targets/KPIsExcellent process orientation: SOPs, checklists, quality control, and reportingStrong communication, conflict resolution, and stakeholder management skillsComfortable working on-site in a US shift Preferred QualificationsExperience in staffing, training institutes, BPO/KPO, or high-volume operations environmentsStrong Excel/Google Sheets skills; exposure to CRMs/Project tools is a plusAbility to scale operations from “people-driven” to “process-driven” executionWhat Success Looks Like (First 90 Days)Clear SOPs and operating rhythm implemented across teamsNoticeable reduction in delays, rework, and escalationsStable reporting dashboards with accurate daily performance visibilityImproved team discipline, productivity consistency, and quality outcomesStrong cross-team coordination and smoother handovers