Job Title

Role Overview Advise customers on suitable travel insurance products issued by UAE-licensed insurers through a UAE-licensed insurance brokerDeliver accurate, compliant, and customer-focused insurance adviceEnsure high standards of communication, documentation, and service qualityKey ResponsibilitiesUnderstand customer travel requirements including destination, duration, visa needs, age, and coverage expectationsRecommend appropriate travel insurance solutions (inbound, outbound, single trip, annual multi-trip) Clearly explain:Policy benefits and coverage limitsExclusions and deductiblesOptional add-ons such as adventure sports or cruise coverEnsure accurate policy issuance through approved insurer portals and CRM systemsSupport customers with:Endorsements, cancellations, refunds, and renewalsGeneral guidance on claims procedures in line with insurer guidelinesMaintain complete and accurate records for audit, quality, and compliance purposesProduct Knowledge & ExpertiseProven track record of working with travel insurance products Strong understanding of:Benefits, limits, and exclusionsVisa-related insurance requirements (e.g. Schengen, UK, US)Current travel insurance market trendsAbility to provide transparent advice and avoid mis-sellingCommunication Skills:Strong verbal and written communication skills are essentialAbility to explain insurance concepts clearly and confidently to customersProfessional handling of customer queries across phone, email, and messaging channels Customer-centric approach with attention to clarity, tone, and accuracyRole Location & Compliance This is an offshore position, based outside the UAE The role operates under the supervision and authority of the UAE-licensed broker The employee will not act as the licensed insurance entity All policy issuance, premium collection, invoicing, VAT, and insurer agreements remain with the UAE entity No underwriting authority or claims settlement decision-making is involvedExperience & Qualifications1–3 years of experience in travel insurance or general insurancePrior exposure to the UAE insurance market is preferredProficiency in English is required; additional languages are an advantageFamiliarity with insurer portals and CRM systems is preferredPerformance Assessment - Performance will be measured based on:Quality and accuracy of advice Compliance and audit adherenceCustomer satisfactionPolicy issuance accuracyContribution to conversion and retention targetsThis job description may be updated from time to time to reflect business, regulatory, or operational requirements.We look forward to your contribution in delivering a high standard of service and supporting our UAE travel insurance operations.