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Position Title: Assistant Manager - Content OperationsPOSITION SPECIFICATIONEducationPostgraduate or Graduate; Technical background preferredExperience5+ years of experience in Broadcast industry POSITION INTERLINKAGES / INTERACTIONSWITHIN THE ORGANIZATIONOUTSIDE THE ORGANIZATIONChannel Operations TeamChannel Creative TeamSales Co-ordinationBOC TeamProduction House TECHNICAL COMPETENCIESBEHAVIORAL COMPETENCIESUnderstanding of technical aspects of media storageUnderstanding of quality aspects of contentReporting: Basic Excel Planning and organizingAccountabilityAttention to DetailPeople managementKey Responsibilities1.Archiving / restoring of the ContentArchive the content file post technical checks done by the team.Maintain content records and monthly reporting.Convert file for Syndication.Inventory management.Ensure the Archival of digital content.Ensure content is available for Channel Creative Teams at any given point of time.Ensure the Library / Storage capacity is working as per requirements.Assign resources to the incoming content for TC, QC checksNo of errors in the fileTime taken for archivalTime taken for retrieval2.Creating Content IDsAssign unique ID to every single content file which is stored in the network.Ensure that File IDs are as maintained per company standards for the specific channels/ contentNo of IDs assigned3.Technical CheckAssign Technical Checks and Quality check responsibilities to the operations to team.Review/ Update the technical check list as per network requirements.Ensure zero technical errors in the final contentNo of technical errors identified.No of quality errors identified4.Preparing content for transmissionManage a team of Librarian.Ensure all new programme/commercials/promos materials channels into library database. No mistakes allowed upon keying in of data.To create labels for MSM/SPE Network program tapes and send them out to Ops for barcoding.To keep all new tapes after barcoding and to assign location and update them in Nesbit.To bin in all tapes after location has been assigned to them.To check emails for preparation of MSM materials. To go through all emails from India regarding dispatch of materials including programs and commercials/promos.To check through emails and process it whenever SPE Network request for tapes and put them in the dispatch boxTo clear the dispatch box from SPE Network every dayTo highlight to Channel whenever discrepancies are highlighted by OpsTo liaise with Channel for contents materials issues 5.Facilitating the operation of a transmission videotape libraryTo do housekeeping-inventory check on all tapes storage in SPTL, ie: as and when required.To assist in checking of tapes if approached by Channel, ie: extracting of tapes to be sent out/return. 6.Processing job requests for Channel customers To process job requests from Channel if required. To ask Channel for specific instructions before sending job out to Operations. To stamp and record every job order in ‘V’ drive. To sendcompleted Job sheets to accounts department. To call Channel to collect completed jobs.To book in and out for tapes borrowed by Channel.To process re-cache order and co-ordinate with Operations/Channel for re-cache. 7.Capability buildingTrain team members on process & TC/QC techniques Train new hires on editing equipment, tools, workflows, and processesNumber of trainings conducted 8.Managing team performanceTrack team performance at an overall and individual level and provide support/ guidance wherever required to ensure achievement of annual plansManage effective resource allocation across different teams, enhance the capability quotient of team members and drive higher team engagement through appropriate HR interventionsTeam engagement scoreAttrition