Job Title

About the RoleIf you come from a retail/store background and enjoy interacting with customers, this role is for you.As a Sales Associate, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.What You’ll Do (Retail + Customer Experience Focus)Customer Interaction & In-store Experience:Welcome walk-in customers and ensure a warm, personalized experienceUnderstand customer concerns and guide them through consultationsConsultative Approach:Explain Traya’s treatment journey in a simple and relatable wayAssist customers in understanding doctor recommendations and product usageCustomer Retention & Relationship Building:Build long-term relationships with customersMotivate them to stay consistent with their treatment plansDrive repeat visits and product reordersFollow-ups & Engagement:Conduct regular follow-ups (calls/WhatsApp)Track customer progress and ensure satisfactionHandling Concerns & Objections:Address customer queries around usage, results, or concernsProvide reassurance and escalate to doctors when requiredStore Operations & Ownership:Maintain store hygiene, product display, and inventory checksEnsure smooth day-to-day clinic/store operationsCustomer Advocacy:Encourage reviews, feedback, and testimonialsDeliver a high-quality experience that customers talk aboutWho Should ApplyAny Graduates is mandatoryExperience in retail stores, salons, wellness centers, or customer-facing roles1–3 years of experience in customer handling / sales / service rolesStrong communication skills (English, Hindi + local language)A people-first mindset with empathy and patienceComfortable with targets, customer engagement, and follow-upsBasic comfort with digital tools (CRM, WhatsApp, etc.)What We OfferOpportunity to transition from retail/store roles to a fast-growing health-tech brandExposure to consultative selling and customer experience rolesStructured training and onboardingCompetitive salary with performance incentivesClear growth path within clinic operations and customer experienceWhat Success Looks Like in This RoleHigh customer satisfaction and engagementStrong repeat customer baseConsistency in treatment adherencePositive customer feedback and reviews