Job Title

Role Overview We are looking for a Shopify-focused Customer Success Manager to work closely with eCommerce businesses using our Shopify apps . This is not a generic Customer Success role — you will be expected to: Navigate real Shopify stores Understand collections, themes, merchandising Solve practical eCommerce problems You’ll work with 3000+ Shopify stores globally , helping them improve conversion, merchandising, and store performance using our apps. Key Responsibilities Customer Success (Shopify Apps - Core Role) Handle merchant queries via chat/email (Shopify app support) Work directly with Shopify store owners, growth teams, and founders Analyze live stores and suggest improvements (sorting, collections, merchandising, etc.) Own onboarding & activation of new merchants Drive adoption, retention, and upsell Troubleshoot : Theme issues, Collection setup, Product data problems App conflicts This is a hands-on role inside Shopify Admin, not just responding to tickets. Additional Responsibilities Conduct product demos & onboarding calls Engage with Shopify App Store reviews & community Create Shopify-focused content (guides, use-cases, tutorials) Run email campaigns for merchants Share product feedback with engineering Track activation, retention, and merchant success metrics Must-Have Requirements (Non-Negotiable) Hands-on experience with Shopify (stores / apps / agencies / SaaS tools) Comfortable navigating: Shopify Admin, Collections & products, Themes & basic customization Prior experience in: Shopify apps OR eCommerce SaaS OR Shopify agency / store operations Good to Have Basic understanding of HTML/CSS or Liquid Experience with Shopify APIs / app integrations Exposure to D2C brands or eCommerce growth Not a Fit If You have only worked in generic Customer Support / BPO roles No hands-on experience with Shopify eCommerce stores or apps No exposure to eCommerce workflows What We’re Really Looking For Someone who can open a Shopify store and immediately understand what’s wrong Think like a merchant / growth manager , not just support Takes ownership of merchant success , not just ticket resolution Work Timings This role follows a flexible schedule with a focus on customer availability. Office timings shall be from 12:30 to 8:30 PM. But we expect chat/email/client call coverage from 10 AM to 11:30 PM IST, with occasional availability on Saturdays if needed. Outside of these requirements, you’ll have flexibility to adjust your hours (start late/leave early) as long as customer needs are met. Why Join Us? Handsome salary for deserving/hard working/go-getter candidates who have a zeal to achieve something big in life Complimentary health insurance cover for you and your immediate family (spouse and kids) Be part of a fast-paced tech-startup culture where innovation and growth are at the forefront. Collaborate with a passionate, high-performance team. Work with top-tier clients in the D2C and eCommerce industries across the globe. If you're driven by both creativity and customer success, we want to hear from you!