Job Title

Role Title: Aviation Executive Reports to: Servicing and Aviation Manager Function: TC Support - Aviation Leadership Community: Specialist Leadership Role Description A multi skilled executive with experience of IATA airline reservations & ticketing working as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors. Offering excellent knowledge of all air fares with a good geographical awareness to assist with making reservations, recalculating amendments, processing refunds, and the ability to issue and reissue tickets. Principle Accountabilities Making complex reservations on scheduled airlines for our Travel Counsellors Putting together complex itineraries using manual contracts where required Giving advice on different air fare types & fare rules Awareness of Phenix flights functionality Advising on best routings/airlines Understanding the minimum ground arrangements required for our negotiated ITX fares Giving the applicable codes to ensure extended ticketing time limits achieved Receiving airline communication & distributing where necessary Booking BA groups using BA dropthrough Providing assistance with Galileo entries & supporting our GDS users to use the resource more effectively Advising Travel Counsellors of airline schedule changes & sourcing alternatives Ensuring published and consolidated tickets are issued accurately and efficiently Amending and recalculating voluntary changes according to fare rules Reissuing tickets in the case of voluntary & involuntary changes Building and issuing tickets on group bookings Queue management – understanding ticketing time limits & reading vendor remarks Processing of airline refunds via GDS & BSPlink – awareness of the accuracy required Reviewing & investigation of ADMs received – understanding airline rules & policies to be able to dispute in a timely manner Updating files appropriately Capability Description GDS : Experience of Galileo to make and amend airline reservations. BSPlink: Knowledge and experience of BSPlink to assist with offering refunds where applicable. Airline Ticketing: Experience of airline ticketing, along with ability to recalculate for both reissue and refund. Experience with a Global Distribution System (GDS), preferably Galileo, or an equivalent IATA-accredited system Prior experience in a Travel Management Company (TMC)