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Position Title: Assistant Manager - Content Operations POSITION SPECIFICATION Education Postgraduate or Graduate; Technical background preferred Experience 5+ years of experience in Broadcast industry POSITION INTERLINKAGES / INTERACTIONS WITHIN THE ORGANIZATION OUTSIDE THE ORGANIZATION Channel Operations Team Channel Creative Team Sales Co-ordination BOC Team Production House TECHNICAL COMPETENCIES BEHAVIORAL COMPETENCIES Understanding of technical aspects of media storage Understanding of quality aspects of content Reporting: Basic Excel Planning and organizing Accountability Attention to Detail People management Key Responsibilities 1. Archiving / restoring of the Content Archive the content file post technical checks done by the team. Maintain content records and monthly reporting. Convert file for Syndication. Inventory management. Ensure the Archival of digital content. Ensure content is available for Channel Creative Teams at any given point of time. Ensure the Library / Storage capacity is working as per requirements. Assign resources to the incoming content for TC, QC checks No of errors in the file Time taken for archival Time taken for retrieval 2. Creating Content IDs Assign unique ID to every single content file which is stored in the network. Ensure that File IDs are as maintained per company standards for the specific channels/ content No of IDs assigned 3. Technical Check Assign Technical Checks and Quality check responsibilities to the operations to team. Review/ Update the technical check list as per network requirements. Ensure zero technical errors in the final content No of technical errors identified. No of quality errors identified 4. Preparing content for transmission Manage a team of Librarian. Ensure all new programme/commercials/promos materials channels into library database. No mistakes allowed upon keying in of data. To create labels for MSM/SPE Network program tapes and send them out to Ops for barcoding. To keep all new tapes after barcoding and to assign location and update them in Nesbit. To bin in all tapes after location has been assigned to them. To check emails for preparation of MSM materials. To go through all emails from India regarding dispatch of materials including programs and commercials/promos. To check through emails and process it whenever SPE Network request for tapes and put them in the dispatch box To clear the dispatch box from SPE Network every day To highlight to Channel whenever discrepancies are highlighted by Ops To liaise with Channel for contents materials issues 5. Facilitating the operation of a transmission videotape library To do housekeeping-inventory check on all tapes storage in SPTL, ie: as and when required. To assist in checking of tapes if approached by Channel, ie: extracting of tapes to be sent out/return. 6. Processing job requests for Channel customers To process job requests from Channel if required. To ask Channel for specific instructions before sending job out to Operations. To stamp and record every job order in ‘V’ drive. To send completed Job sheets to accounts department. To call Channel to collect completed jobs. To book in and out for tapes borrowed by Channel. To process re-cache order and co-ordinate with Operations/Channel for re-cache. 7. Capability building Train team members on process & TC/QC techniques Train new hires on editing equipment, tools, workflows, and processes Number of trainings conducted 8. Managing team performance Track team performance at an overall and individual level and provide support/ guidance wherever required to ensure achievement of annual plans Manage effective resource allocation across different teams, enhance the capability quotient of team members and drive higher team engagement through appropriate HR interventions Team engagement score Attrition