Job Title

Greetings!!! Currently we have an Urgent Position for Copilot Studio Support Role with one of Our Projects, location based in Bangalore / Hyderabad. Kindly find below the details for your Perusal. Job Location : Bangalore / Hyderabad Mode of Employment : Permanent (Work Mode: Hybrid, weekly 2 days in office) Shift Mode : Rotational Shifts includes Night Shift as well Technical Skills Microsoft Copilot (M365 Copilot, Copilot Studio) Power Platform (Power Automate, Dataverse, environments) Job Description Provide L2/L3 support for Microsoft Copilot services M365 Copilot Copilot Studio Power Platform AI / GenAI features Troubleshoot issues related to Copilot agents, flows, connectors etc Support 24×7 CCAS coverage models across APAC, EMEA, and NAM (as per rota). Ensure Copilot incidents are handled in line with SLA, severity, and mitigation‑first approach. Coordinate with Microsoft Product Groups (PG) for backend investigations when required. Expertise on Case mgmt. and Chatbot Contribute to RCA, post‑incident reviews, and preventive actions. About Sonata Software: Sonata is a global software company, one of the fastest growing in India. It specializes in Platform Engineering, Sonata’s proprietary Platformation methodology, providing a framework that assists companies with their digital transformation journeys and helps them build their businesses on platforms that are Open, Connected, Intelligent, and Scalable. Sonata's platform engineering expertise is supported by its capabilities in Cloud and Data, IoT, AI, and Machine Learning, Robotic Process Automation, and Cybersecurity. With its centres in India, the US, Europe, and Australia, Sonata brings Thought leadership, Customer-centricity, and Execution Excellence towards catalysing the business transformation process for its customers around the world. You can read more here: Best Regards, Sathish Kumar Gnanasekaran Talent Acquisition M: | P: