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Technical Support Engineer IILocation: Bangalore / Hyderabad (Hybrid)Shift: 2 PM – 11 PM IST | Impact: GlobalAbout JoveoAs the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years. Powering millions of jobs every day, Joveo’s data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.For more information about Joveo’s award-winning platform, visit About Joveo: Powering the Future of RecruitmentAt Joveo, we aren’t just following the market—we’re defining it. We’ve flipped the script on hiring with our AI-turbocharged recruitment marketing platform. By blending data science with machine learning, we connect millions of brilliant minds to remarkable companies every single day.Backed by Nexus Venture Partners and recognized by Inc. Magazine for three consecutive years, we are a high-octane team obsessed with ROI and real-time analytics. If you’re ready to build the future of automated, intelligent support, Joveo is your launchpad.Role Overview: Beyond the TicketWe’re not looking for a reactive troubleshooter. We need a Technical Support Engineer II who views every ticket as an opportunity to automate. You will be a key architect in building a smarter, scalable support ecosystem.Coming from a product-based background, you’ll bridge the gap between TechOps, Engineering, and Product. Your mission? Move away from manual fixes and lead the charge into AI-driven workflows, chatbot-integrated support, and automated documentation.Key Responsibilities1. Deep-Dive TroubleshootingOwn and Resolve: Master complex backend systems, APIs, and data flows to squash bugs at the source.Root Cause Mastery: Don't just patch—solve. Perform deep RCA to ensure long-term system stability.Collaborate: Partner with Engineering for high-level escalations while maintaining flawless tracking in Jira.2. AI and Automation (The Future of Support)Chatbot Integration: Contribute to and refine embedded AI support systems within the Joveo product.Workflow Design: Build and optimize checklist-driven troubleshooting paths.Smart Automation: Lead the automation of ticket classification and resolution, structuring content for AI consumption.3. Knowledge and Process EngineeringRunbooks: Create high-quality, scalable documentation and knowledge bases that empower the entire team.Efficiency Hacking: Identify process gaps and introduce modern tools to sharpen our operational edge.What You Bring to the TableExperience: 3–6 years in technical support within a product-based organization.Tech Stack: Strong grasp of REST APIs, SQL/NoSQL, and backend systems.Scripting: Proficiency in Python, Bash, or a similar scripting language.Tooling: Expert-level familiarity with Jira (workflows, dashboards, and tracking).Mindset: An analytical powerhouse who thrives in a fast-paced, 2 PM – 11 PM shift.The Extra Mile (Bonus Points):Experience implementing LLMs or AI tools for documentation and support.Hands-on exposure to AWS or cloud infrastructure.A track record of improving SLAs and support metrics through automation.Why Joveo?Innovate: Work on the bleeding edge of AI-driven support and intelligent ticketing.Impact: You aren't just a cog in the machine; you are scaling a global high-growth platform.Culture: We value Ownership. We want people who think beyond the ticket and focus on building better systems.Ready to revolutionize recruitment? Let’s talk.