Job Title

This role in summary To Ensure Quality Of Operations Provided By Service Partners Of A Key partners Responsibilities: Supervision of Service Partner Operations - Ensure quality of customer service provided by service partners - Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner - Assist service partners in educating service engineers about the right attitude for handling customer interactions - Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade - Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor - Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs Training of Service Engineers - Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and revenue - Coordinate with Branch Service Manager and Service Team for targets and product modifications - External Meeting up with Service Partners to ensure efficient customer service