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JOB DESCRIPTION Job Title: Operations Specialist Company Overview: Trace is a unique AI-powered employee observability platform that integrates demographic insights with comprehensive data to provide organizations with a holistic evaluation of their workforce. Our platform helps organizations identify moonlighters and multiple employments, offering insights into employees' integrity and alignment with organizational values. By automating the entire Background Verification (BGV) process, Trace significantly reduces Turnaround Time (TAT) from weeks to minutes. Website: Job Location: Hyderabad (Work From Office) Job Type: Full-time Experience: 1 to 3 years Offered CTC: 3.5 to 4.5 LPA Position Overview: We seek a dedicated and detail-oriented Operations Specialist to join our dynamic team at Trace. The ideal candidate will play a pivotal role in ensuring the smooth, efficient functioning of our background verification processes, leveraging our AI-powered platform to deliver accurate, timely results to our clients. Key Responsibilities: - Process Management: Oversee and manage the end-to-end background verification process, ensuring timely and accurate completion of all checks. - Data Analysis: Utilize our AI tools to analyze demographic and comprehensive data to provide holistic evaluations of employees. - Quality Assurance: Ensure the highest quality standards in all verification processes, maintaining accuracy and integrity in reporting. - Client Support: Act as a point of contact for clients, addressing their inquiries and providing updates on verification status. - Collaboration: Work closely with the development team to continuously improve and refine the verification process. - Compliance: Ensure all processes comply with relevant legal and regulatory requirements. Non-negotiables: Apply only if you are confident in the following: - Achieving daily/weekly/monthly targets - Complete ownership of the tasks, roles, and responsibilities. - Working From Office Compliance with the following - You can manage multiple processes simultaneously with accuracy - You are proactive and do not wait for instructions to complete responsibilities - You can coordinate effectively across teams and ensure smooth execution - You maintain close attention to detail in reports, data, and documentation - You are comfortable working with Excel, CRM tools, and tracking dashboards - You can communicate confidently with internal teams and leadership - You are dependable and ensure process compliance without constant supervision - You are willing to take responsibility when challenges arise and work towards solutions Required Qualifications: - Bachelor’s degree in Business Administration, Human Resources, or a related field. - Proven experience in Background Verification. - Strong analytical skills with the ability to interpret and utilize data effectively. - Excellent communication and interpersonal skills. - Proficiency in using G-Sheets/Excel. - Detail-oriented with a high level of accuracy. - Ability to work independently and as part of a team. Preferred Qualifications: - Experience in performing Education Verification & Employment Verification. - Client Management Experience would be an additional advantage. - Familiarity with compliance and regulatory requirements in background verification.