About Fini Fini is a YC and Matrix-backed AI platform that automates up to 80% of support tickets with 98% accuracy. Our clients include Fortune 500 companies and the U.S. Chamber of Commerce. We're SOC 2, GDPR, ISO 27001, and EU AI Act compliant. About the role We're looking for a Customer Support Executive who takes ownership, communicates clearly, and genuinely cares about getting things resolved. This is a full-time remote role based out of India. Compensation: 40 LPA fixed + ESOPs What you'll do - Own end-to-end resolution for customer inquiries across chat and email - Bridge customers and internal teams to surface patterns and drive faster fixes - Troubleshoot technical issues and guide clients through Zendesk, Salesforce, and HubSpot integrations - Maintain high CSAT through clear and empathetic communication - Contribute to internal knowledge bases and support playbooks What we're looking for - 3+ years in customer support or CX, ideally at a SaaS or fintech company - Hands-on experience with Zendesk, Salesforce, or similar CRM tools - Strong written communication. Clear, warm, direct. - Comfortable troubleshooting technical issues without hand-holding - High ownership mindset. You follow through, not just follow up. - Async-first, remote-friendly work style What you get - 40 LPA fixed, no hidden conditions - ESOPs with 4-year vesting and 1-year cliff - 100% remote, work from anywhere in India - Health insurance for you and your family - Home office setup stipend - Annual learning budget - Flexible PTO
Job Title
Customer Support Executive