Job Title

Technical Voice Support – Team Lead Company: Teleperformance Location: Hyderabad Process: Telecom – Technical Voice Support Role Overview We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction. Key Responsibilities - Lead, manage, and motivate a team of Technical Voice Support Executives/Associates - Handle team performance, productivity, and adherence to SLAs/KPIs - Provide real-time support, coaching, and feedback to team members - Manage escalations and ensure timely resolution of technical issues - Monitor call quality and compliance as per process standards - Conduct team huddles, performance reviews, and training refreshers - Coordinate with Quality, Training, and Operations teams - Prepare and share daily/weekly performance reports - Ensure high customer satisfaction and process compliance Eligibility Criteria - Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred) - Strong experience in handling Executives or Associates - Excellent communication and people management skills - Good understanding of telecom technical support concepts - Willingness to work in rotational shifts and rotational week-offs - Immediate to 30 days' notice period only - Ready to work from Hyderabad location Education - Graduate / Undergraduate (as per Teleperformance hiring norms) Compensation - Maximum Budget: Up to ₹7 LPA (Based on experience & interview performance) Work Schedule - Rotational Shifts - Rotational Weekly Offs Joining Timeline - Immediate joiners to candidates with up to 30 days' notice period only If you're from Telecom process, please do share below details with attaching you're resume to this email id: vemu.raj@ Name Number Domain Handled Qualification Current Organisation Current Designation Email Notice Period Overall Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Open to relocate Regards, Charlie HR vemu.raj@