Job Title

Our client is looking for a Mobility Operations Specialist to help us scale our global mobility processes. You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations, Mobility & Compliance teams. The ideal candidate will be a self-starter with great customer service skills and broad knowledge of global mobility programs & processes. Job Duties and Responsibilities: Act as the first point of contact for global mobility and compliance questions Answer routine mobility inquiries and requests through our case management platform, ServiceNow, while appropriately escalating complex cases to the global mobility teamMobility inquiries include topics such as: relocation, contingent workers, immigration and expatriate assignment programs, policy and compliance management. Inquiries will be related to US/domestic programs + Canada, EMEA & APAC. Support transfer and relocation inquiries/requests and provide administrative support to the global mobility teamSupport new hire Immigration process inquiries/requests Utilize Workday & ServiceNow data to identify mobility inquiry trends and operational weaknesses. Translate trends into action plans with the goal of improving employee experience & self-servicePartner with the mobility team to understand upcoming policy and program changesMaintain and update mobility and compliance site and related wiki pages Support mobility and compliance audits as neededIdentify opportunities to improve global mobility processes, automation, and service delivery.Support implementation of mobility tools, Workday and self-service capabilities.Support audits and compliance reviews by maintaining proper documentation.Required Knowledge & Experience:Bachelor’s degree preferredMinimum 2 years experience in mobility and/or compliance administrationKnowledge of global mobility and compliance programsPrevious experience working in Workday & ServiceNow is highly desiredExperience working in a high-speed, global technology company preferredPrevious experience in remotely onboarding and working remotely is highly preferredRequired skills: Ability to work cross-functionally, take initiative and meet multiple deadlines.Outstanding customer service, verbal, and written communication skills.Excellent analytical and organizational skills with attention to detailIntermediate experience in Microsoft Office, Google Suite and must gravitate easily to new technologyExperience with using vlookup, pivot table functions in Excel