Job Title

Patient Care Coordinator(Clinical Coordination & Patient Documentation)Location: Sion, Mumbai Job Type: Full-Time, Monday-Wednesday-Friday 10.30am-7.00pm, Tuesday- Thursday 9.00am-5.30pm, Saturday 10.00am-5.30pmExperience: 2+ years in clinical coordination, dental assisting, or healthcare operationsContact: | Role PurposeThe Patient Care Coordinator is the central point of communication and coordination for patient care. This role combines front desk management, clinical coordination, and patient relationship management to ensure a seamless, high-touch patient experience from consultation through treatment completion.Key Responsibilities1. Patient Coordination & Follow-upsManage post-consultation follow-ups and ensure timely appointment bookingsMaintain consistent communication with patients via WhatsApp and callsEnsure treatment continuity by tracking missed appointments and re-engaging patientsSupport case progression from consultation → treatment → completion2. Clinical & Treatment CoordinationCoordinate treatment schedules across departments (doctor, physio, therapy rooms)Manage:Treatment room schedulingPhysiotherapy appointmentsGeneral Anesthesia (GA) coordinationEnsure all clinical workflows run smoothly and on time3. Diagnostics & DocumentationCoordinate intraoral scans and ensure:Proper captureTimely upload to patient foldersMaintain accurate and updated patient recordsAssist in tracking case progress and treatment milestones4. Patient Experience & RetentionActively engage with patients to ensure they feel improvement throughout treatmentCommunicate progress clearly:“You’re improving because…”Highlight small wins and milestonesIdentify gaps or concerns and escalate when neededSupport treatment plan adjustments in coordination with the clinical teamGoal: BuildTrustLong-term continuationStrong patient referrals5. International Patient ManagementCoordinate end-to-end journey for international patients:Appointment schedulingTreatment planning timelinesTravel assistance (stay, logistics)Optional experiences (sightseeing, wellness, yoga)Ensure a smooth, concierge-level experience6. Testimonials & ReferralsCollect patient testimonials (video/written)Encourage and manage referral opportunitiesBuild long-term relationships with satisfied patients7. Case Management & Internal CoordinationTrack treatment progress across all active casesMonitor and support transition of patients into advanced or additional treatmentsWork closely with doctors, therapists, and sales team for case continuitySkills RequiredStrong attention to detailAbility to manage clinical documentationClear patient communicationBasic understanding of airway & TMJ diagnostics and treatmentPreferred QualificationsBSc Life Sciences (Biology / Biotechnology / Microbiology)BPT (Physiotherapy)BDS (Junior Dentist)