Job Title

Role OverviewThe Senior Director – Knowledge Management will lead the KM function and will be responsible for building and running the end-to-end KM program. This individual will translate senior leadership's vision into quarterly and half-yearly roadmaps, stand up new programs from scratch, drive adoption firmwide, and coach the KM team to deliver A+ quality work that meets or exceeds stakeholder expectations. The role requires acting as a bridge between the KM function and consulting verticals — proactively identifying knowledge gaps, designing interventions, and reporting on KM's business impact to leadership.What You Will DoOwn the KM roadmap: identify gaps, define strategic priorities, build business cases for investment, and present the roadmap to senior leadership for alignment and resourcingOwn the KM technology roadmap: evaluate, select, and drive adoption of platforms (SharePoint, Glean, etc.) and any AI-powered tools for intelligent search and knowledge captureBuild a scalable case study production process that consistently supplies high-quality BD-ready collateral within a week of project closureCurate and continuously enhance the resource library (playbooks, frameworks, deliverable templates) to accelerate project ramp-up and reduce time-to-value for client engagementsDefine and track key KM metrics — KM portal adoption rates, content utilization, time-to-knowledge, case study pipeline velocity, contribution to BD proposals — and report impact monthly to the leadership teamLead firmwide KM adoption by driving change management campaigns and evolving rewards, recognition, and gamification strategies to incentivize and sustain knowledge contribution, curation, and reuse.Partner with Branding and Internal Communications to drive consistent KM visibility across channels and lead the conceptualization and execution of the annual KM event to align with firmwide strategic priorities.Actively identify skill gaps within the KM team and design upskilling plans to develop the KM team: set clear goals, conduct regular 1:1s, and provide real-time coachingIdeally, You Have10+ years of experience in Knowledge Management, Program Management, or related roles at consulting firms, professional services, or high-growth organizations.Undergraduate degree with strong performance; master's degree and/or MBA is a plus.Proven track record of building and scaling KM programs — including standing up new processes, designing architectures, driving adoption, and reporting on business impact — not just maintaining existing repositoriesStrong understanding of KM frameworks, taxonomies, content lifecycle management, and content management platforms (SharePoint, Glean, etc.)Hands-on experience evaluating and implementing KM technology, including AI-powered tools for intelligent search or knowledge captureExcellent written and verbal communication skills — able to write BD-ready case studies, and present strategic recommendations to Senior leadershipAbility to influence without authority across all levels of hierarchy; experienced in securing buy-in from stakeholders who don't report to youPlayer-coach orientation: willing to personally execute high-quality work while progressively building team capability to take ownershipStrong critical thinking, structured problem-solving, and analytical skills — able to use data to identify gaps, prioritize interventions, and demonstrate KM ROIExperience in data & analytics, consulting, professional services, or PE environments is highly preferred; familiarity with consulting project lifecycle, case study creation, and BD processes is a strong advantageWhy Explore a Career at Accordion:A Culture of Impact & Excellence culture of merit & recognition: Thrive in a meritocratic, high-growth environment with semi-annual performance and promotion cycles.Multi - dimensional exposure: Navigate complex, high stakes workstreams across diverse industries and domains. At Accordion, you will engage with varied intellectual challenges that keep your perspective sharp, and your curiosity fuelled.Entrepreneurial environment: Exercise the intellectual freedom to make definitive decisions and the autonomy to own their outcomes. We reward initiative, encouraging you to expand your influence and assume larger responsibilities.Collaborative vitality: Experience a non-bureaucratic, high-energy culture alongside high-calibre peers. Our environment is designed to challenge your thinking and accelerate your growth through shared expertise and collective ambition. Our Commitment to Your Well-being We believe that our collective success is rooted in the personal well-being and growth of our people. We have curated a suite of benefits designed to support you and your family’s health, celebrate your milestones, and empower your professional journey.Comprehensive health & security: We provide fully covered Health and Group Term Life Insurance for you, with health insurance coverage extending to your immediate family.Care on your terms: Access expert medical guidance through on-site health camps or our integrated tele-health services. This ecosystem includes free professional consultations alongside discounted healthcare services including dental and vision care.Integrated family support: We support working parents with a fully sponsored, premium on-site Day Care facility.Empowering leave structures: Our robust leave policy is an intentional commitment to work-life integration, featuring dedicated maternity and parental support designed to help new parents through life’s major transitions.A culture of recognition: We believe every breakthrough deserves an audience. Through our dedicated rewards platform, we pause to celebrate both your professional triumphs and your most meaningful personal milestones.Architecting your growth: Thrive in a positive & transparent environment designed for the continuous evolution of your craft. We provide the infrastructure - through learning programs and engagement initiatives - to bridge the gap between your personal aspirations and professional mastery.