6+ years of experience in IT supportStrong knowledge of:Windows 10/11, macOSMicrosoft 365 (Exchange Online, Teams, SharePoint, Intune)Active Directory, Group Policy, DNS, DHCPNetworking (LAN/WAN, TCP/IP, VPN, firewall basics)Experience with ITSM ticketing tools (ServiceNow, JIRA, ManageEngine, etc.).Familiarity with security practices (endpoint protection, patch management, MFA).Basic understanding of virtualization (VMware/Hyper-V) is a plus.Strong troubleshooting hardware skills.Excellent communication and customer service skills.QualificationsBachelor’s degree in Computer Science / Information Technology (preferred).Relevant certifications: MCSA, Microsoft 365 Certified, ITIL Foundation, CCNA, CompTIA Security+ (preferred).Soft SkillsStrong problem-solving attitude with ownership of issues until resolution.Ability to work independently as well as part of a team.Good documentation and reporting skills.Ability to prioritize tasks in a fast-paced environment.
Job Title
Information Technology Support Engineer