Job Title

Greetings from Infosys BPM Ltd.,We are hiring for Walkin Drive for Merchant Tax Reporting (US Payments Merchant Taxation) Domain for Bangalore. Please walk-in for the interview on 26th March 2026 in Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Senior Process Executive- 1Yr to 2Yrs experience:Matter Expert (SME)- 2Yr to 4Yrs experience:details:Interview Date: 26th March 2026Interview Time: 10:00 AM to 12:30 PM ISTInterview Venue:Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: In Between Sunik Industries and Tejas NetworksPlease find below Job Description for your reference:Job Location: BengaluruQualification: Any Graduate (Full Time)Experience: 1- 4 YearsNotice Period: Immediate Joiners to 15 daysShift: Flexible to work with any shiftWork From Office is mandatoryJob Level: 2A/ 3ADesignation: Senior Process Executive/ Subject Matter ExpertJOB DESCRIPTION FOR 2A:Overview:These five JDs cover roles across the US Payment Merchant Taxation process. The scope spans three sub-modules: (A) State Tax Levy Process intake and processing of IRS/state levy letters, merchant identification, 24-hour holds, collections, cheque requests, and accounting disbursements; (B) Merchant Tax Reporting liaison with US customers and the IRS for Tax Identification Number (TIN/EIN) accuracy; (C) Escheatment identification and reporting of unclaimed property to state treasuries as per state laws.Role Summary:Execute daily operations across State Tax Levy, Merchant Tax Reporting, and Escheatment with high accuracy and TAT adherence; maintain audit-ready documentation and follow makerchecker controls.Key Responsibilities:Open/log levy/IRS letters; identify merchant; check activity status; place 24-hour holds for active merchants.Calculate and initiate collections; raise cheque requests; coordinate with Accounting for disbursements.For inactive merchants, prepare and dispatch appropriate responses as per SOPs.Validate TIN/EIN against internal/IRS records; liaise with clients for corrections; update systems (Merchant Tax Reporting).Identify dormant/unclaimed assets; validate eligibility; prepare due diligence outreach; support state-wise reporting and remittance (Escheatment).Maintain evidence packs and audit trails; ensure data privacy and document retention standards.Meet daily SLA targets on productivity, TAT, and quality.Qualifications & Skills:1 to 2 years in Banking/FinOps/Back-office (payments/tax/reconciliations preferred).Strong comprehension of government/IRS notices; accurate data entry; Excel proficiency.Clear written/verbal communication; attention to detail; deadline discipline.Tools & Systems (Indicative):Case/workflow tool (e.g., Salesforce/ServiceNow)Core merchant/payments platformDocument management systemMS ExcelJOB DESCRIPTION FOR 3A:Role Summary:Serve as the go-to expert across Levy, Merchant Tax Reporting, and Escheatment; resolve complex cases, drive knowledge, and strengthen controls.Key Responsibilities:Own complex levy scenarios (multi-state levies, conflicting orders, high-value cases).Validate TIN/EIN discrepancy cases; define resolution paths and client/IRS communications.Oversee escheatment eligibility decisions; ensure state-wise rule application and timely filings.Provide floor support; approve exceptions; manage escalations and edge cases.Conduct RCA for recurring errors; recommend SOP updates and control enhancements (makerchecker, four-eye checks).Lead training; create runbooks/knowledge articles; certify new joiners.Publish weekly/monthly MIS on quality, TAT, and error trends; partner with Finance/Accounting/Legal for closure.Qualifications & Skills:2 to 4 years in merchant taxation, payments ops, or banking compliance.Prior exposure to IRS/state notices and unclaimed property favored.Advanced Excel (lookups, pivots); strong analytical and decisioning skills; stakeholder handling.Tools & Systems (Indicative):Workflow/case toolsCore payments systemExcel/PowerPointKnowledge repository (Confluence/SharePoint)Documents to Carry:Carry a printout your updated resume.Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)Mandatory to carry:Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security ClearanceThanks & Regards,Infosys Recruitment Team