Job Title

Key Responsibilities:Lead and manage the operations team handling airline bookings, ticketing, reissuance, refunds, and itinerary management.Ensure strong command and daily operational usage of Amadeus and Galileo GDS systems.Monitor team performance, productivity, and service quality to meet business SLAs and KPIs.Handle escalations related to reservations, ticketing, fare rules, and complex itineraries.Develop and implement operational processes to improve efficiency and accuracy.Collaborate with internal stakeholders such as sales, finance, and customer experience teams.Train, mentor, and coach team members on GDS usage and operational excellence.Ensure compliance with airline policies, industry standards, and company guidelines.Drive continuous improvement initiatives and automation in operations.Manage and lead a team of 8–10 operations executives / team leads.Conduct performance reviews, goal setting, and development planning.Prepare MIS reports and operational insights for leadershipDesired Experience:10–15 years of experience in travel operations with strong hands-on experience in manual ticketing using GDS systems – Amadeus and Galileo.Proven expertise in international and domestic ticketing, fare construction, reissuance, refunds, and complex itinerary handling.Prior experience in team handling and managing operations teams within the travel domain.Experience in handling high-volume booking environments and operational escalations.