Job Title

Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBAMinimum Year(s) of Experience (BQ) *: US5-10 years of experienceGeneral skill set:As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Use feedback and reflection to develop self-awareness, personal strengths and address development areas.Proven track record as an SME in chosen domain.Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain, AI et al with the product platform they are associated with.Mentor Junior resources within the team, conduct KSS and lessons learnt.Flexible to work in stretch opportunities/assignments.Demonstrate critical thinking and the ability to bring order to unstructured problems.Ticket Quality and deliverables review.Status Reporting for the project.Adherence to SLAs, experience in incident management, change management and problem management.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.Demonstrate leadership capabilities by working with clients directly and leading the engagement.Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.Good Team player. Take up cross competency work and contribute to COE activities.Escalation/Risk management.JD Requirements:Provide L2/L3 technical support for SAP CRM applications in an AES / Operate (Managed Services) environment, ensuring SLA adherence and stable operations.Design, develop, and maintain ABAP solutions with strong focus on Object Oriented ABAP (OO ABAP) and production-grade debugging/troubleshooting.Build and enhance technical objects across Interfaces (e.g., ALE/IDoc, BAPI) and integration touchpoints supporting CRM business processes.Implement CRM enhancements using BAdIs, BAPIs, Enhancements, and User Exits to extend standard functionality.Work on SAP CRM Web UI (BSP components) development and support, including framework-based troubleshooting and configuration support.Develop with and troubleshoot BOL/GENIL models; understand object structure, access methods, and how GENIL exposes backend logic to BOL.Support CRM Middleware operations and data replication between CRM and ECC/S4HANA (e.g., BDOCs, queues monitoring, error handling) using standard tools/monitors.Analyze and resolve incidents across CRM One Order framework / core CRM technical areas, contributing to problem management and continuous improvement.Support batch jobs, background processing, and interfaces, coordinating with operations/scheduling teams and ensuring stability during critical cycles.Strong hands-on experience in SAP CRM TPM covering Trade Promotion Planning / Execution, Funds, Claims, and Settlements.Design and development of CBP Plan Extensions to support custom planning attributes, KPIs, and business rules.Extensive use of Filter BADIs to control TPM and CBP logic based on planning types, org structures, and promotion scenarios.Preferred Skills: Good Experience in SAP UI5/Fiori App development, implementation and configurationGood Experience in SAP HANA - CDS ViewsGood Experience in using SAP BOPF FrameworkITIL 4 CertificationHaving Implementation experience is added advantageLocation: India(Chennai, Coimbatore, Hyderabad, Bangalore, Pune, Kolkata,Noida and Gurugram)