Job Title

Coforge is hiring for IBM Content ManagerExp: 6+Location: Pune, Hyderabad ,Greater NoidaKey Roles & ResponsibilitiesProvide L2/L3 production support for IBM Content Manager (CM/CM8) platformsWork within Enterprise Content Management (ECM) ecosystems, including integrations with external systemsAct as a leading resolver during production incidents and client escalationsPerform problem determination, root cause analysis, and permanent fix implementationAnalyze logs and traces across application, middleware, and database layersSupport product implementation phases through remote troubleshooting and guidanceDocument findings, create knowledge base articles, and contribute to automation and support toolingInteract directly with enterprise customers, ensuring high customer satisfactionParticipate in on-call / shift support aligned to UK business hoursManage SLA / OLA adherence, reporting, performance metrics, and capacity planningDrive continuous improvement in operational processes and automationMust‑Have Skills5+ years hands-on experience with IBM Content Manager architectureStrong expertise in CM installation and configuration, including:Library ServerResource ManagerApplication GroupsStorage SetsExperience with CM8 deployments, configuration, and administrationHands-on knowledge of:Item TypesWorkflowsACLsStorage PoliciesStrong understanding of CMOD indexing, retrieval, and archival processesExperience with APIs / SDKs (ODWEK, REST APIs) for CMOD integrationDatabase knowledge: DB2, Oracle, SQL Server and their interaction with CMOD/CMExpertise in log analysis, trace interpretation, and RCAExperience in WebSphere and DB2 debugging and diagnosticsGood knowledge of Windows, Linux, AIX/UNIX administration and troubleshootingHands-on experience with performance tuning and capacity planningStrong understanding of Library Server and Resource Manager best practices for scalability and stability