We are seeking a hands-on E-commerce & Marketplace Operations Manager to own and scale our D2C and marketplace business. The role involves end-to-end ownership of Shopify operations, marketplace management, logistics, inventory planning, customer experience, and cross-functional coordination to drive growth, efficiency, and customer satisfaction.ResponsibilitiesD2C & Shopify Operations- Manage Shopify CMS such as product uploads, collections, banners, A+ content, images, meta fields, and site hygiene- Ensure accuracy of pricing, inventory sync, product descriptions, and content- Coordinate website updates, launches, and seasonal campaignsMarketplace Operations & Growth- Manage day-to-day operations on marketplaces (Pepperfry, Tata Cliq, Nykaa Home, etc.)- Handle catalogue management, pricing, promotions, and visibility- Execute marketplace campaigns in coordination with marketing teams- Track SKU-level sales, conversion, and performance metricsOrder Fulfillment & Logistics- Manage order fulfillment via Pickrr, Unicommerce, Shipway, or similar platforms- Monitor courier performance, delivery timelines, RTO, NDR, and returns- Optimise logistics processes to reduce costs and improve TAT- Coordinate with warehouse and supply partnersInventory Planning & Control- Plan and monitor inventory across D2C and marketplaces- Track stock movement, prevent stock-outs, and overstocking- Support forecasting, replenishment, and pricing decisionsCustomer Experience & Payments- Lead and manage customer support operations across channels- Ensure timely resolution of queries, escalations, and grievances- Manage refunds and payment reconciliation via Razorpay & GoKwik- Monitor reviews, ratings, and feedback to improve CXCross-functional Collaboration & Process Improvement- Work closely with Founder, COO, Marketing, Warehouse, and Finance teams- Support new product launches, SKU expansion, and GTM planning- Identify gaps, create SOPs, and drive process improvementsReporting & Analytics- Prepare daily, weekly, and monthly performance reports- Analyse marketplace, logistics, and inventory data- Share insights for growth, efficiency and cost optimisationQualifications & Experience- MBA/PGDM in Operations, Supply Chain or related field- 2–4 years of experience in e-commerce, D2C or marketplace operations- Hands-on experience with Shopify, marketplaces, logistics dashboards and payment gateways- Strong operational execution, data-driven mindset and coordination skills- Experience with lifestyle / home décor / D2C brands preferred- Basic understanding of digital marketing, SEO and PPC is a plus
Job Title
E-commerce & Marketplace Operations Manager