Job Title

HCLTech is hiring for Order Management Telecom Domain || US hours Work from OfficeInterested candidates please drop in your resume on below EmailSubject of Mail - Telecom Resume Id - Total Experience -Relevant Experience in Order Management TelecomEthernet Experience-Current CTCExpected CTC -Relocation - Yes/NoNotice period-Above details are mandate Hike - as per market standards,Only relevant & Eligible candidates will be contacted. Your Role & ResponsibilitiesOrder Management’s primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold.Responsibilities include: -Internet dedicated circuit, Ethernet connection, PIP circuits,Access Circuit -Understands what a provisioning team does with order.-Understanding of LEC.-Customer handling experienceOrder verification (OVC) and Order EntryData gathering and order verification with the customer to include:Customer name and technical and site contacts, site readinessProducts ordered, product intervals and customer delivery date requirementsReview order status communication planConfirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is completeUpdate and complete order informationSubmit order to provisioningFallout / Exception Order Management:Track assigned orders, resolve order fallout tasks and drive resolution of order rejectionsEscalate to supplier organizations on orders requiring actionConfirm that all pre-work activities related to activation are completeCoordinate test and installScheduling activationPerform all Order Management fallout functions, generally tied to groups of orders for a single client or projectProvide senior level support for escalated orders, high visibility clients, and high revenue ordersManage and resolve fallout in specialty areas such as circuit provisioning and Network builds Provide vendor partner oversight Skills and QualificationsMandatory knowledge of Telecommunications, Networking Technologies, and Solutions MandatorySFDC tool & processes knowledgeMust have the ability to deliver written and verbal messages with customersRequires critical thinking in the decision-making processOverall technical aptitude and forward thinkingMust be English literate and numerateStrong customer service focus with drive to deliver a world-class customer experienceClear confident communicator with strong written and verbal presentation skillsAbility to work on own initiative with minimal supervision and also as part of a wider project/teamPerform well under pressure to meet deadlinesHigh attention to detail, data accuracy and quality of input3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment Problem management skills and strong analytical skills.How You’ll GrowAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.Why Us – HCL DPOWe are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employeesOur company is extremely diverse with 165 nationalities representedWe offer the opportunity to work with colleagues across the globeWe offer a virtual-first work environment, promoting a good work-life integration and real flexibilityWe are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkWe offer comprehensive benefits for all employeesWe are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.