Core ResponsibilitiesBooking Management: Process reservation requests efficiently, including room inquiries, cancellations, and modifications.System Maintenance: Update inventory on the PMS and online platforms (OTAs) to prevent overbooking.Customer Communication: Answer inquiries, provide hotel information, and process payments/deposits in a professional manner.Revenue Generation: Apply upselling techniques for higher room categories and packages.Coordination: Collaborate with the front office and sales teams regarding group bookings, special requests, and VIP arrivals.
Job Title
Reservations Executive