Job Title

Greetings from Infosys BPM Ltd.,We are hiring for Walkin Drive for Team Lead- US Payment Settlement Operations Domain for Bangalore. Please walk-in for the interview on 26th March 2026 in Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Team Lead- 4Yr to 6Yrs experience:details:Interview Date: 26th March 2026Interview Time: 10:00 AM to 12:30 PM ISTInterview Venue:Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: In Between Sunik Industries and Tejas Networks.Please find below Job Description for your reference:Job Location: BengaluruQualification: Any Graduate (Full Time)Experience: 4-6 YearsNotice Period: Immediate Joiners to 15 daysShift: Flexible to work with any shiftWork From Office is mandatoryJob Level: 4BDesignation: Team LeadJOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)Role Summary:Own Tier3 incidents and E2E governance without a people spanbridge Ops, Tech, Sponsor Bank/Card Brand, and Clients; shape process design, controls, and risk posture.Key Responsibilities:1. Major incidents:Lead severity triage for brand file failures, mass outofbalance, duplicate postings, or funding blockers; drive MTTR with tech and external partners.2. Portfolio strategy:Frame Direct vs. Indirect treatment (liability, communications, fixes), ensuring contract scope is respected.3. Reporting & governance:Publish WBR/MBR decks (volumes, breaks, MTTR, aging, funding KPIs, client escalations); spotlight automation wins.4. Client & partner liaison:Frontend complex conversations with clients/sponsor banks/brands; translate to clear runbooks.Required Skills:Proven settlement architecture knowledge (Sierra/Transit TSYS FCS/FIS) and funding mechanics.Strong stakeholder management and incident leadership; datadriven storytelling.Advanced Excel/SQL; familiarity with ticketing (Salesforce) and release/change processes.JOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):Role Summary:Lead daytoday delivery across BCM and SOS for Direct and Indirect portfolios; ensure capacity, SLA, quality, compliance, and client satisfaction while building talent density.Key Responsibilities:1. Delivery & capacity:Forecasting, scheduling, queue balancing, and skillbased routing; realtime adherence; daily huddles.2. Performance management:Goalsetting, coaching, 1:1s, R&Rs, succession planning.3. SLA/Quality:Assure daily balancing completion, exception TAT, funding timeliness (Direct), and zero major control breaches.4. Client governance:Own WBR/MBR/QBR; ensure crisp updates in Salesforce; track RCA/CAPA to closure.5. Process excellence:Identify automation (scripts/macros), checklist digitization, and dashboarding; steward SOP refresh cadence.6. Risk & compliance:Maintain risk/control matrix; ensure SoD, access reviews, evidence retention, and audit readiness.Required Skills:People leadership in highthroughput payments/settlement environments.Strong command of Direct vs. Indirect operations, client communications, and escalation handling.Datadriven operations (Excel/BI), disciplined documentation, and change management.Systems & Tools (illustrative):Sierra, Transit, TSYS, FCS/FIS, IGLU/IBR screens, Salesforce (tickets/comms)Sponsor bank/card brand portals, ACH/NACHA & wire interfaces, SFTP/secure file transferExcel/SQL, script/macro frameworks, evidence repository (SharePoint/Confluence)Compliance & Controls:Maker checker, SoD, access reviews, checklist/evidence retentionChange/release approvals for reruns/reprocessing, incident/PIR disciplineClient data confidentiality and privacyTraining & Certification:Foundation: payment flows, scheme settlement anatomy, Direct vs. Indirect scope, funding life cycle, exception taxonomyAdvanced: multiday break diagnostics, brand file anatomy, sponsor bank integrations, portfolio migrations/cutoversGoLive Readiness: shadowing + controlled handling + certification per roleDocuments to Carry:Carry a printout your updated resume.Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)Mandatory to carry:Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security ClearanceThanks & Regards,Infosys Recruitment Team.