Job Title

Department: CIB IT CEFS APSAbout Business line/Function: Corporate and Institutional Banking or CIB Business Line consists of multiple métiers like Client Engagement and Financial Security, Global Markets, Global Banking and Securities Services, each dealing with a specific set of Business function.Application Production Support (APS) is a critical vertical within CIB ensuring 24*7 availability, stability and performance of CIB’s mission-critical application in production. Resolving incidents, managing changes, and optimizing systems to minimize disruptions to trading, payments, risk management, and client services. Driving transformation through automation, cloud adoption, AI/ML-driven support, and legacy modernizationPosition Purpose: 1. AML / Regulatory and Controls:This role requires a strong understanding of Anti-Money Laundering (AML), sanctions compliance, and regulatory controls to ensure that all production support activities adhere to global and local regulatory requirements. Key responsibilities include:AML & Sanctions Compliance: Oversee the implementation and monitoring of AML transaction monitoring systems, sanctions screening, and suspicious activity reporting (SAR) to ensure compliance and other regulatory frameworks.Regulatory Reporting: Ensure accurate and timely regulatory reporting and collaborate with compliance teams to address regulatory incidents.Policy & Procedure Governance: Align production support processes with CIB’s compliance policies, industry best practices, and regulatory expectations.Training & Awareness: Conduct training sessions for support teams on AML, sanctions, and regulatory requirements to foster a culture of compliance and risk awarenessThis role demands leading a high-performing AML global team, collaborate with Development, Infrastructure, Security, and Business stakeholders, and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development.Direct ResponsibilitiesLeadership & Operational Excellence 1. Strategic Leadership & Operational ExcellenceGlobal Support Ownership: Lead a high-visibility AML application support team for CIB’s Client Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC.Service Improvement: Drive continuous improvement in Incident, Problem, and Change Management KPIs (e.g., MTTR, L3 escalation reduction) with data-driven insights and automation.Resiliency & IT Continuity: Own Disaster Recovery (DR), Business Impact Analysis (BIA), and IT Continuity Planning (ICP) to ensure zero downtime for critical applications.Stakeholder Governance: Act as the single point of contact for Business, Development, and Infrastructure teams, ensuring alignment on Operational Governance, support models, SLAs, and prioritization (e.g., Follow-the-Sun).2. Technical & Process InnovationMonitoring & Observability: Enhance real-time monitoring (Dynatrace, Geneos, OpenSearch) and alerting frameworks (MONACO – Monitoring as Code) to preemptively detect and resolve issues.Automation & Efficiency: Champion automation of manual processes (e.g., release deployments, incident triage) using Python, Ansible and others to reduce toil and operational risk.Technical Deep Dives: Lead root-cause analysis (RCA) for P1/P2 incidents, ensuring permanent fixes and knowledge transfer to reduce L3 dependency.Capacity & Performance: Partner with Infrastructure & Cloud teams to optimize application/infra capacity, cost efficiency, and scalability (on-prem/cloud).3. Risk, Compliance & AuditRegulatory Adherence: Ensure compliance with CIB/IT Group policies, audit readiness, and control frameworks.Security & Hygiene: Oversee production security, vulnerability management, and obsolescence remediation in alignment with Cybersecurity & Risk teams.Incident & Crisis Management: Lead major incident resolution, post-incident reviews (PIR), and lessons-learned sessions to prevent recurrence.4. People & Talent DevelopmentTeam Leadership: Build and mentor a high-performing, globally distributed team, fostering career growth, upskilling, and succession planning.Shift & On-Call Management: Define fair and sustainable shift rotations, on-call policies, and work-life balance standards.Recruitment & Workforce Planning: Drive hiring strategies to attract top-tier support engineers with niche technical and soft skills.5. Vendor & Third-Party Management (if applicable)Outsourcing Governance: Oversee vendor partnerships (e.g., FTS models), ensuring contractual SLAs, cost optimization, and quality delivery.Technical & Behavioral CompetenciesCategorySkills & ExperienceITSM FrameworksExpertise in ITIL , Incident/Problem/Change Management, ServiceNowMonitoring & ObservabilityDynatrace, Geneos, ELK, Grafana, Power BIOS & DatabaseUnix/Linux, Windows, Oracle / SQLScripting & AutomationPython, Ansible, CI/CDCloud & InfrastructureContainerization (Docker/K8s), infrastructure hygieneSecurity & ComplianceProduction security controls/CyberArk, vulnerability management, audit remediationBehavioral Competencies (Leadership Traits):ü Executive Communication: Ability to articulate complex technical issues to stakeholders and business leaders.ü Strategic Thinking: Balances short-term fixes with long-term resilience and automation roadmaps.ü Global Collaboration: Works effectively with distributed teams, time zones, and cultural nuances.ü Pressure & Crisis Management: Calm under fire, decisive during P1/P2 incidents, and skilled in stakeholder escalation.ü Change Agent: Challenges status quo, drives process improvements, and adopts emerging tech (e.g., AIOps).ü Talent Developer: Mentors future leaders, fosters knowledge sharing, and builds high-trust teams. Why This Role ?:ü High Impact: Directly influences CIB’s Client Engagement and Financial Security operations Anti Money Laundering Teams.ü Innovation: Opportunity to shape automation, AI/ML-driven support, and cloud-native resilience.ü Global Exposure: Work with top-tier stakeholders across Paris, London, Hong Kong, and Mumbai etc. Specific Qualifications:15+ years AML Application Production Support Experience Skills Referential (Required knowledge, skills and abilities)Behavioral Skills:AdaptabilityDecision MakingOrganizational skillsCreativity & Innovation / Problem solving Education Level: Bachelor Degree or equivalent