About Position: We are seeking for L2 Support Engineer with hands on experience in market, credit risk, L2 Support, financial products, etc.,Role: L2 Support EngineerLocation: Pune/Bangalore/HyderabadExperience: 5 to 8 YearsJob Type: Full Time EmploymentWhat You'll Do: Ensure the timely production of local and global risk measures and reports dailyMonitor overnight risk batch processes and publish daily status reportsRespond to support incidents such as data load calculation or report generation failuresManage incident tickets and track resolution through ITSM tools (JIRA ServiceNow)Respond to end-user service requestsRelease Management on UAT and Production EnvironmentsEnsure succinct and timely communication of issues to stakeholders (e.g. Global Risk business support teams management)Contribute to operational documentation (e.g. knowledge-library articles runbooks etc.)Participate in rota with other support staff to provide support cover for Global Risk Platform including on-call and weekend supportManage infrastructure changes needed to enable access to Global Risk Platform for global usersBe able to assist users with creating queries and dashboards for both Matsuri (ActivePivot) and Global Reporting Layer (Snowflake)Expertise You'll Bring: Hands-on experience with SQL for data investigation and analysis Unix/Linux for log monitoring and batch job handling scripting languages (Python, Shell, Powershell) for automationKnowledge of cloud environments (AWS, Azure, GCP) and CI/CD toolsProficiency in software configuration management tools (e.g. version control, artefact repositories)Proficiency in use of collaboration tools such as Confluence and JIRAExperience with continuous integrationUnderstanding of financial products (Rates, FX, Equities, Credit, Commodities, etc) and familiarity with risk metrics (VaR, FRTB, sensitivities, stress tests)Proficiency in Japanese language (not mandate)Strong communication, coordination, and incident management capabilitiesExcellent analytical and problem-solving skillsAbility to handle multiple work streams and assignments simultaneously.Benefits:Competitive salary and benefits packageCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certificationsOpportunity to work with cutting-edge technologiesEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awardsAnnual health check-upsInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.We support hybrid work and flexible hours to fit diverse lifestyles.Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employmentLet's unleash your full potential at Persistent - /careers/"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind./"
Job Title
L2 Support Engineer