Job Title

Icertis is the global leader in AI-powered Contract Intelligence, trusted by the world’s largest enterprises to manage risk, compliance, and revenue across the contract lifecycle. Our AI Platform is redefining how intelligent agents operate at enterprise scale—combining standardized execution with configurable business behaviour.Agent Studio is a foundational capability within this platform, enabling enterprises to configure agent behaviour through no-code, governed controls while preserving reliability, auditability, and compliance.DescriptionAs an Intern in Customer Support, you will be an integral part of our technical team, providing front-line support to our clients. Your role will involve assisting with various customer inquiries, troubleshooting, and ensuring a positive customer experience. This is a great chance to develop your skills in a fast-paced, dynamic environment. You are required to work during night shifts supporting US (EST and PST) customers.Responsibilities• Handle customer inquiries and provide timely, accurate responses.• Troubleshoot and resolve customer issues, utilizing your problem-solving skills.• Maintain a high level of customer satisfaction through effective communication.• Collaborate with the cross functional teams to ensure smooth operations.• Document and update customer support tickets and knowledge base.• Learn and adapt to new technologies and systems.• Provide feedback and suggestions to improve support processes.• Ensure data privacy and security practices are followed.Qualifications • Bachelor's degree in a relevant field.• Strong proficiency in .Net and SQL.• Excellent communication and interpersonal skills.• Ability to work independently and manage multiple tasks.• Analytical mindset with problem-solving abilities.• Attention to detail and a customer-centric approach.• Willingness to learn and adapt to new technologies.• Proficiency in English, both written and verbal.