Job Title: Customer Support Specialist - Chat & Email (International Non-Voice)The Opportunity:Are you a compassionate grammar enthusiast with a knack for solving problems? MoreTasks is a stable, rapidly growing outsourcing partner. With over 9 years of success in the industry, we are expanding our 150-strong team to 200 this year!We are looking for an experienced, customer-centric specialist to handle global accounts (US, UK, EU, AUS, etc.). If you thrive in a fast-paced environment, can flawlessly juggle multiple live chats and email threads, and want to grow with a vibrant company, we want you on our team.Why you perfectly fit this role:You are a seasoned customer support professional with 3-5 years of experience serving international customers via non-voice channels, and you genuinely enjoy solving problems for people. You don't get overwhelmed by high ticket volumes; instead, you rely on your stellar typing speed, flawless grammar, and passion to deliver premium chat and email support. You are looking for a vibrant, flat-hierarchy workplace in Gurugram where your performance is rewarded, and you are fully flexible to support global hours.Quick Facts (Please read before applying):Experience: Strictly 3-5 Years in International Non-Voice (Chat & Email) SupportLocation: 100% Work from Office (Sector 53, Gurgaon)Shifts: 24/7 Rotational Shifts (Including Night Shifts)Compensation: ₹3.5 LPA - ₹6 LPAPerks & Benefits (Why you’ll love being a MoreTasker):Expertise and Exposure: Work alongside a bunch of talented and expert professionals under their constant guidance and support, shaping you for the future.Relocation Support: Not from Gurugram? No worries! We provide an initial 3-day company-sponsored stay to help hired candidates settle in comfortably.Free Meals: Enjoy delicious, healthy, and completely free food at the office.Easy Commute: We are located just a 1-minute walk from the Sector 54 Chowk Rapid Metro Station.Awesome Culture: We operate on a flat, first-name basis (no /"sirs/" or /"ma'ams/"). We are also proud to be an equal-opportunity employer with a 50% female workforce!What You’ll Be Doing:Global Support: Deliver premium real-time assistance to international customers via non-voice channels (specifically live chat and email queues).Multitasking: Efficiently handle 3-4 concurrent chats without compromising on quality, grammar, or empathy.Problem Solving: Troubleshoot product/technical issues using established SOPs and draft clear, professional email correspondence to escalate complex tickets to Tier 2 teams.Documentation: Maintain accurate, real-time records of customer interactions within our CRM ticketing system.Quality Assurance: Strictly adhere to SLAs, KPIs, CSAT goals, and average handling time (AHT) metrics for all written communication.What You Must Have (Required):Experience: 3 to 5 years of dedicated experience in an international BPO setup, specifically handling chat and email processes.Flawless English: Excellent written communication skills. Absolute command over grammar, punctuation, and professional email etiquette is mandatory.Speed & Accuracy: High typing speed (40+ WPM) with minimal errors to maintain chat concurrency.Tool-Savvy: Hands-on experience with modern CRM/ticketing platforms (e.g., Kustomer, Zendesk, Salesforce, Freshdesk, Intercom).Flexibility: Willingness and ability to work in a dynamic 24/7 rotational shift environment.Bonus Points If You Have (Preferred):Prior experience supporting customers in the Travel Industry.Experience interacting specifically with US, UK, or Australian customer bases.What to Expect in Our Hiring Process:Our process is designed to be transparent and human. Here is what to expect if your resume is shortlisted:Preliminary: A quick test of your English grammar, reading comprehension, and written clarity.Process and Culture: A conversation about culture, problem-solving, and your unique spark.Technical: A chat with our Customer Experience Specialist about your experience and how you connect with customers through text.HR: A final culture-fit sync and commercials discussion with our HR team to ensure we are the perfect match for each other!It's not just another job; at MoreTasks, we are a family of professionals nurturing and growing together.
Job Title
Customer Support Specialist