Job Title

Position Type: PermanentRole: SAP Support ConsultantExperience: 7–10 YearsWork Location: Hyderabad / Bangalore / ChennaiWork Mode: HybridShift Timings: 12:00 PM – 9:00 PMAbout the CompanyMovate is a new-age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and respond effectively to disruptions through our digital, technology, and support services.We are a global customer experience and technology consulting services provider and a trusted digital transformation partner for some of the world’s top innovators across industries—from mid-market players to large enterprises. With a diverse workforce of over 11,500 customer-centric professionals across 20 global locations, Movate is committed to driving innovation and delivering exceptional value to its clients.Position SummaryWe are seeking an experienced SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4) incidents and service requests. The ideal candidate will possess strong SAP technical and functional expertise, excellent troubleshooting skills, and the ability to deliver high-quality solutions while meeting SLA commitments. This role requires direct customer interaction and a strong focus on customer satisfaction.Key ResponsibilitiesResolve SAP P3 and P4 incidents and service requests within defined SLAsAnalyze, troubleshoot, and resolve functional and technical issues across SAP systemsAccess client SAP environments to investigate issues and implement fixes or configuration changesCommunicate effectively with customers via calls, emails, and meetings to understand issues and provide timely updatesApply appropriate solutions, enhancements, or workarounds based on root cause analysisValidate implemented solutions and ensure proper closure of support ticketsPrepare and maintain documentation including Root Cause Analysis (RCA), solution steps, and knowledge base articlesCollaborate with cross-functional teams such as Basis, ABAP, Functional, and Security teams as requiredEnsure adherence to change management, access control, and compliance policiesMaintain high levels of customer satisfaction through clear communication and timely issue resolutionPrimary SkillsSAP Application SupportSAP Support Consultant – P3 & P4 Ticket Handling SAP SuccessFactors ConsultantP3 & P4 Ticket HandlingSAP DebuggingIncident and Service Request ManagementRequired Skills & QualificationsBachelor’s degree in Computer Science, Information Technology, Business, or a related field5+ years of experience in SAP Application Support across one or more SAP modulesStrong understanding of SAP functional processes and cross-module integrationHands-on experience with ticketing tools such as ServiceNow, JIRA, Remedy, or similar platformsAbility to analyze logs, debug issues, and perform configuration changesStrong troubleshooting and root cause analysis capabilitiesGood understanding of ITIL processes and SLA-driven support environmentsExcellent verbal and written communication skillsAbility to interact independently with business users and key stakeholders