Job Title

Role OverviewThe Audit & QA Manager will primarily own customer audits and qualification workflows, ensuring Tilda meets external compliance, security, and quality expectations, while ensuring platform-level audit readiness, validation traceability, and quality system alignment. This role sits at the intersection of Engineering, Product, and Compliance, requiring strong technical depth in software systems and AI.Key Responsibilities1. Customer Audits & Qualifications (Primary Focus)Own end-to-end customer audit and qualification processes (security reviews, due diligence, questionnaires)Lead responses to customer questionnaires, ensuring accuracy, completeness, and timely deliveryCoordinate cross-functional evidence gathering across Engineering, Product, and OperationsAct as the primary point of contact for customer audits and follow-upsProactively identify gaps and drive remediation to meet customer and regulatory expectations2. Audit & Compliance ManagementSupport external audits (e.g., SOC 2, ISO) and maintain audit readinessTrack audit requirements, manage timelines, and coordinate with external auditorsMaintain documentation, policies, and controls aligned with compliance frameworksSupport development of internal audit and quality review processes aligned with company maturity and risk3. AI Quality & Model EvaluationDefine and implement fit-for-purpose QA frameworks for AI systems, including model evaluation, validation, and monitoringEstablish metrics and processes to assess accuracy, consistency, and reliability of AI outputsPartner with Engineering to implement guardrails (e.g., validation layers, confidence thresholds, human-in-the-loop review)Support audit and customer conversations around AI reliability, explainability, and risk mitigationEnsure AI systems are explainable, traceable, and defensible in audit and customer contexts4. Software Quality & Engineering CollaborationWork closely with Engineering to embed QA and compliance into software development workflowsContribute to process design across release cycles, testing, and validationTranslate technical system details into clear, audit-ready documentation and responsesEnsure alignment between product development practices and audit/compliance requirements5. Cross-Functional CoordinationAct as a bridge between Engineering, Product, Legal, and GTM teams for all audit and qualification activitiesDrive alignment on timelines, deliverables, and prioritiesFacilitate regular check-ins to track progress and unblock dependencies6. Platform Audit Trail & System Controls OversightOwn oversight of platform-level audit trails and system controlsMonitor role/permission changes, configuration changes, privileged/bulk actions, and access anomaliesEnsure audit logging remains enabled and effective across releasesVerify audit trail functionality following system updates7. Validation & Traceability (GxP / Part 11)Ensure alignment across URS, FS, RTM, and validation deliverablesMaintain end-to-end traceability for audit trails, e-signatures, and data integrity controlsSupport and review validation strategy and impact assessmentsEnsure validation scope reflects system functionality8. Risk Management & CAPA IntegrationApply risk-based decision-making to audit findings and system changesDocument rationale and ensure traceability of decisionsEscalate to CAPA, audit, or oversight processes as appropriateTrack remediation activities through to completion9. Training & Access Control AlignmentEnsure system access is granted in alignment with defined processes and system controlsAlign training records with audit expectationsQualifications5+ years of experience in audit, QA, or compliance roles within SaaS, software, or AI-driven environmentsStrong understanding of software development processes, systems architecture, and engineering workflowsHands-on experience with AI/ML systems, including model evaluation, validation, or quality frameworks, with ability to assess and support audit-defensible outputsProven experience managing customer audits, security questionnaires, and due diligence processesExperience with system validation, traceability, or audit readiness in regulated or compliance-driven environmentsFamiliarity with compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA)Strong project management and cross-functional coordination skillsExcellent written and verbal communication skills, especially in customer-facing contextsNice to HaveExperience in healthcare or regulated environmentsBackground in security, risk management, or governanceExperience working with engineering and project management tools (e.g., Jira, Linear)Success MetricsTimely and successful completion of customer audits and qualificationsHigh-quality, consistent, and efficient questionnaire responsesStrong customer confidence in Tilda’s security, compliance, and AI qualityScalable QA and audit processes aligned with product and engineering workflowsDemonstrated audit readiness of platform (documentation, validation, and controls inspection-ready)Timely identification, tracking, and closure of audit findings and compliance gap