Job Title

We’re looking for a proactive and empathetic TechOps Specialist with strong written communication skills to handle support tickets and technical incidents at Memorae. This is an on-site position in our office in New Delhi.Working schedule: Friday to Tuesday (fixed shift)ResponsibilitiesIdentify, categorize, and prioritize technical incidents and bugs following internal guidelines.Recreate user-reported scenarios to validate and reproduce issues.Review logs and data to understand where the issue may be coming from.Assess impact and urgency of bugs and escalate them to Engineering with proper context.Track escalated issues until resolution and report recurring patterns to Ops.Respond to support tickets in Zoho Desk with a clear and professional tone.Requirements:Strong written communication skills with an empathetic but precise tone.High level of written English (C1+ preferred).Organized, autonomous, and comfortable working in a fast-paced environment.SQL knowledge (SELECT, JOIN, GROUP BY, COUNT, date filters).Experience with Google BigQuery, PostgreSQL, or MySQL.CompensationINR 50,000–60,000/month, with the goal to grow inside the company.At Memorae, we move fast and expect everyone to take full ownership of their role. We’re a high-growth company with an intense pace, but that also means accelerated career development and salary growth for those who thrive in this environment.About Memorae:Memorae is building the most emotionally intelligent, context-aware productivity agent in the world. A cross-platform AI that helps people remember everything that matters, from life events to grocery lists, meetings, passwords, and even shared tasks between friends.*Applications without fluent English will not be considered.