Job Title

Role Summary: MSP Program Lead reports to Senior Program Manager, Responsible for Operations team, including ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and provide direction and coaching where necessary. Your Responsibilities, Impact & Contribution • Client stakeholder relationship management (procurement, HR, Talent Acquisition). • Assure account processes and procedures adherence, as well as full adoption of AGS Way best practices. • Assess areas of opportunity for process improvement and work with the Program Director to implement change where needed. • Lead projects defined by Program Manager to ensure timely completion and effective results. • Deep working and demonstrable knowledge of procurement, sourcing or contingent workforce • Detailed experience and knowledge of the strategic sourcing process lifecycle • Maintain, influence and develop relationships with leadership and Executives • Leading procurement projects including negotiation of contracts & commercial terms consistent with maximizing business value • Manage customer’s expectations through timely feedback and proactive communication• Identify risk situations and coordinate solutions with management • Responsible for using independent judgment and making decisions that require a great degree of creative, analytical, and problem-solving ability Qualifications, Skills, and Experience • At least 8 - 12 years of experience in staffing/recruiting, procurement, workforce operations or sourcing would be beneficial • Thorough understanding of the Workforce Management process, financial implications, and benefits.• Previous contingent recruitment experience essential, preferably with an IT focus.• Experience managing high-level customer, VMS and other vendor relationships. • Previous experience leading teams (coaching, mentoring, setting goals and providing feedback). • Above average organization and customer service skills • Ability to handle multiple projects and tasks concurrently • Excellent interpersonal skills (written and verbal) required with the ability to interact with all levels of the organization • Experience in implementation of processes, policies and methodologies • High degree of attention to detail • Strong analytical skills including use of Excel • Working knowledge of Microsoft Word, PowerPoint, Visio, and related computer skills • Knowledge of VMS systems is helpful • Proven ability to manage competing deliverables on-time, on-budget, on-quality • Be organized to handle multiple tasks with differing deliverables and deadlines • Takes direction well • Takes initiative and can work independently