Job Title

Job Summary:A Project Analyst (PA) at Epiq will serve to be the primary internal process monitor for the Client Services (CS) department. The PA will assist the Project Manager (PM) in tracking, organizing, processing, and promotion of client supplied data and workflows. The PA’s duties will include serving as the primary keeper of project reporting on client projects, a daily point of contact for client requests, and queue manager of client priorities. Essential Job ResponsibilitiesWork as the single point of contact on daily requests from multiple parties on various matters and escalate to the Project Manager as necessary. Draft processing statements of work and Playbook(s) to be used by other departments in executing their portions of a project Obtain, examine, and prepare client data for processing Process data through Relativity Processing application Troubleshooting and routine support of Relativity Processing and Workspace(s). Utilize downtime to assist CS department in routine client requests. Interpret client needs and PM instructions in order to accurately and efficiently pass them on to other operational groups Assist in troubleshooting and resolving any client issues with delivered or hosted data Monitor and report on the progress of client projects through the multiple departments at Epiq Qualifications & CharacteristicsBachelor’s degree (B.Tech or equivalent) requiredMinimum 3+ years of experience in eDiscovery Client Services, Processing, or HostingHigh technical aptitude with database programs, text editors, and review platformsProficient knowledge of Relativity ProcessingWorking knowledge of Relativity including, but not limited to: Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR SetsHighly organized and able to monitor and effectively record progress of multiple processesAvailability to work extended hours as needed when client project loads increaseMust be comfortable working in US business hours.Flexible working in any shift as per business requirements, including weekends.Possess excellent customer service, interpersonal, and communication skillsAbility to manage multiple tasks with excellent follow-through, professional communication, and attention to detailProven ability to work well in a team-based environmentAvailable to work on-call periodically during the week and on occasional weekendsAbility to sit for extended periods of time