Job Title: Amazon Connect EngineerLocation: Remote (India)Experience: 4–8 YearsEmployment Type: Contract (Hourly basis)About the RoleWe are seeking a skilled Amazon Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have hands-on experience with AWS services, telephony integrations, and customer experience (CX) solutions.Key ResponsibilitiesDesign and implement scalable contact center solutions using Amazon ConnectConfigure contact flows, routing strategies, IVR systems, and call recordingIntegrate Amazon Connect with AWS services like AWS Lambda, Amazon Lex, Amazon S3, and Amazon DynamoDBDevelop and maintain APIs and backend logic for contact center workflowsImplement real-time and historical reporting using Amazon CloudWatch and other analytics toolsCollaborate with business stakeholders to translate requirements into technical solutionsTroubleshoot issues related to telephony, routing, and integrationsEnsure high availability, performance, and security of contact center solutionsRequired Skills & Qualifications4+ years of experience in cloud-based contact center technologiesHands-on experience with Amazon ConnectStrong knowledge of AWS ecosystem (Lambda, S3, DynamoDB, CloudWatch, IAM)Experience with scripting languages like Python, Node.js, or JavaScriptUnderstanding of REST APIs, webhooks, and microservices architectureFamiliarity with IVR design, call routing, and telephony concepts (SIP, VoIP)Experience integrating CRM systems (e.g., Salesforce, Zendesk) is a plusGood problem-solving and communication skillsPreferred QualificationsAWS Certifications (e.g., AWS Certified Developer or Solutions Architect)Experience with Amazon Lex for chatbot/voice bot developmentKnowledge of contact center analytics and reporting toolsPrior experience in customer experience (CX) transformation projects
Job Title
Amazon Connect Engineer