About Godrej Industries Group (GIG)At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.People Experience Center (PEC) is the HR Shared Services for Godrej Industries Limited and Associate Companies (GILAC). PEC plays a critical role in delivering consistent, scalable, and high‑quality HR operations across businesses, with a strong focus on service delivery, compliance, and employee experience.Role Summary:The Senior Manager – HR Operations is accountable for end‑to‑end HR Operations delivery across GILAC. The role ensures stable, compliant, and high‑quality execution of core HR operational processes while partnering closely with HR Business Partners, CoEs, HR Digital/IT, and business stakeholders to support business continuity and employee lifecycle needs.Key Responsibilities:1. HR Operations Delivery & GovernanceLead end‑to‑end HR Operations across GILAC, including Onboarding, Background Verification, Employee Transfers, Position Management, and Offboarding.Act as Process Owner for HR Operations workflows, policies, controls, and SLAs.Own and monitor HR Operations KPIs such as TAT, Service Quality, Cost per Transaction, and NPS.Ensure audit readiness, statutory compliance, and adherence to internal controls across all HR Ops processes.Drive capacity planning, FTE sizing for PEC.2. Service Excellence & Stakeholder ManagementEnsure consistent and reliable HR service delivery across all business units.Act as a single‑point escalation owner for HR Operations issues.Partner with HRBPs, CoEs, Finance, and Business leaders to resolve operational challenges.Manage HR Operations vendors and service partners to ensure SLA adherence.3. Process Transitions & PEC Scope ExpansionIdentify additional HR operational processes and services suitable for transition into PEC.Lead process transitions and stabilization, ensuring minimal business disruption.Drive change adoption with HR and business stakeholders during transitions.4. HR Operations MIS & ReportingOwn HR Operations MIS, dashboards, and periodic reporting for leadership.Track trends related to headcount movements, onboarding/offboarding volumes, service performance, and compliance metrics.Provide operational insights to senior HR leadership to support decision‑making.5. Team Leadership & Capability BuildingLead, coach, and manage HR Operations Leads and Specialists within PEC.Ensure team capability across HR systems, policies, and operational processes.Drive team engagement, performance management, recognition, and retention.Key StakeholdersInternal: HR Business Partners, HR CoEs, HR Digital/IT, Finance, Audit, Admin, Business Leadership.External: HR vendors, background verification partners, and other service providers.Reporting & Team StructureReports to: Lead - HR Operations & Process Excellence (AVP)Team: HR Operations Leads and Specialists within PECEducation: Full‑time MBA in Human Resources from a reputed instituteExperience:10+ years of experience in HR Operations / HR Shared Services in a large, complex organizationProven experience in leading HR Operations teams and managing vendors at scaleKey Competencies:Strong stakeholder management and execution focusOperational rigor with attention to detail and controlsAbility to manage scale and complexityData‑oriented approach to service monitoring and reportingPeople leadership and team development skillsBenefitsBe an equal parentChildcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers2 months paid leave for secondary caregiversCaregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travelCoverage for childbirth and fertility treatmentNo place for discrimination at GodrejGender-neutral anti-harassment policySame sex partner benefits at par with married spousesCoverage for gender reassignment surgery and hormone replacement therapyCommunity partnerships and advocacyPersons with Disability (PwD) careWe are selfish about your wellnessComprehensive health insurance plans, as well as accident coverage for you and your family, with top-up optionsElder care for those who might need to extend support to senior family membersPreventative healthcare supportOutpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.Uncapped sick leaveFlexible work options, including remote working and part-time workMental wellness and self-care programmes, resources and counsellingCelebrating wins, the Godrej WayStructured recognition platforms for individual, team and business-level achievementsDigital and offline instant recognition platformsAn inclusive GodrejBefore you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And it has been over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.If this sounds like a role for you, apply now!We look forward to meeting you.
Job Title
DGM HR Operations