Job Title

About Visy:Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealand’s largest manufacturer of food and beverage packaging, made from household recycling. As Australia’s largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.Position summary:The Returnable Packaging Co-Ordinator plays a critical role in ensuring efficient warehouse administration, stock control, SAP processing, and procurement support. Operating under routine supervision, this role is responsible for high-accuracy data entry, process compliance, and proactive problem-solving. The role also focuses on continuous improvement initiatives and process automation opportunities to drive efficiency and reduce manual workloads. Success in this role will be measured by accuracy rates, processing time, automation adoption, and adherence to operational KPIs. This role requires strong problem-solving abilities, adaptability to evolving systems, and the capacity to manage competing priorities while meeting customer expectations. What are the primary responsibilities of the role.Administrative & Data Management:Collect, verify, and process all production paperwork from previous day, ensuring data integrity.Enter and maintain records in , SAP, and spreadsheets, ensuring error-free documentation.Identify and implement process automation improvements to reduce manual administrative workload.Stock Control & Reconciliation:Complete weekly stock reconciliations across all states, ensuring alignment with system records.Investigate and resolve customer return discrepancies, ensuring credit processing accuracy.Oversee warehouse stock movements, including scrap and internal transfers, ensuring data consistency in SAP.Work with IT and process teams to introduce automation in stock reconciliation tracking.SAP Processing & Procurement:Create PO orders for all the SC and communicated to relevant party for approval.Create Glass PR as required and chase the approval release of them.Manage daily SAP entries, including PRV processing and stock adjustments, ensuring compliance with financial controls.Raise, track, and manage purchase orders across VIC, NSW, QLD, SA & NZ, ensuring timely approvals and fulfillment.Investigate and resolve supplier invoicing discrepancies, collaborating with procurement teams to improve workflow.Customer Service & Logistics Support:Liaise with Customer Service on returns, discrepancies, and account updates to prevent processing delays.Ensure warehouse scheduling is updated daily, preventing operational disruptions.Investigate customer issues, reducing turnaround time for resolution.Proactively recommend process improvements to enhance order processing speed.Workplace Standards & OH&S Compliance:Ensure all employees, visitors, and transport drivers comply with OH&S policies.Conduct SOP reviews and keep safety procedures updated.Oversee transport driver inductions, ensuring compliance with site regulations.Support digitization of safety checklists and compliance tracking to improve efficiencyContinuous Improvement & Automation:Work on automation initiatives, such as Excel Macros, SAP enhancements, or RPA tools, to reduce manual effort by 30% annually.Collaborate with cross-functional teams to streamline administrative workflows.Provide monthly reports on process efficiency gains to management.How will this be measured:Production Paperwork Management – Collect and verify 100% of production paperwork daily, ensuring zero missing or unaccounted records.Data Entry & System Management – Process 100% of required entries into daily with a target error rate of Timesheet Processing – Ensure 100% accuracy in employee timesheets across all the Sort Centre, with zero payroll discrepancies.Customer Returns & Adjustments – Monitor and process all customer returns daily, aiming for 100% resolution within 48 hours.Scrap Transfers & Stock Movements – Process 100% of required stock movements weekly, ensuring compliance with internal inventory policies.Customer PRV Processing – Process 100% of PRVs daily, investigating discrepancies immediately if variance exceeds ±2% of expected levels.Customer Credit Processing – Ensure 100% of valid credits are processed in SAP within 24 hours of PRV completion.Purchase Order Management – Raise and monitor 100% of purchase orders within 24 hours of request, ensuring an on-time order fulfillment rate of >95%.OH&S Adherence – Conduct spot checks weekly, ensuring 100% compliance with safety standards across employees, visitors, and transport drivers.SOP Compliance & Review – Ensure 100% of SOPs are up to date and audit quarterly.Transport Driver Inductions – Conduct and document all required driver inductions within 24 hours of request.Automation in OH&S Compliance – Work towards digital tracking of safety checklists and compliance logs to reduce manual effort and improve reporting accuracy.Implement at least 3 fleet service enhancements per year.Highlight Improve fleet utilization rates by 10% year-on-year for operations team to implement.Implement 1 new digital tool or reporting feature per year.Achieve 90% adherence to industry best practice recommendations.Key challenges:System Maturity & Process Gaps – Reliance on manual interventions in SAP and spreadsheets leads to inefficiencies and data inconsistencies, requiring continuous process improvements and automation.Meeting Customer Expectations – High customer demands for fast and accurate returns, reconciliations, and credits require proactive issue resolution and real-time communication.Prioritization & Workload Management – Balancing daily operational tasks with process automation initiatives, while managing urgent requests and ensuring timely completion of scheduled work.Stakeholder Coordination – Effective collaboration across warehouse, procurement, customer service, and finance is critical to resolving discrepancies and preventing operational delays.Managing escalations and aligning service expectations across various business units.Experience and qualifications:Mandatory (critical for the role):Strong knowledge of SAP or equivalent ERP systems.Advanced proficiency in Microsoft Excel (including automation and macros).Ability to analyze processes and implement automation solutions.Proven ability to resolve discrepancies within tight deadlines.Desirable (preferable for the role):5+ years’ experience in warehouse administration, stock control, or procurement.Previous experience in manufacturing, logistics, or related industry.Diploma or above.Skills required:Skills (technical, business, leadership):Decision Making.Process Development.Excellent communication and interpersonal skills.Proficiency in Microsoft Office suite and software (Power BI / Excel). Strong organizational skills and attention to detail.Ability to work effectively in a fast-paced environment and priorities business critical needs.