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CORE RESPONSIBILITIES EXP - 6-7 YearsImprove net delivered performance across all e‑commerce orders• Reduce seller‑driven cancellations through better demand planning and inventory mapping. • Lower RTO by improving delivery speed, fulfilment accuracy, and customer communication. • Reduce customer‑initiated returns by analysing product‑wise and reason‑wise insights and correcting issues to improve experience.Optimise freight and logistics costs for e‑commerce• Improve logistics efficiency by controlling website shipping expenses. • Strengthen cost planning across delivery, packaging, and freight processes to maintain planned levels.Improve catalogue quality and performance• Maintain high live‑rate performance for new launches through structured catalogue readiness and checks. • Strengthen CTR performance for exclusive styles through better content and visibility. • Improve overall CTR performance through continuous optimisation of catalogue inputs.Strengthen customer care operations and experience• Improve pickup‑to‑refund timelines through tighter coordination with logistics and customer support. • Enhance customer experience by strengthening processes that improve satisfaction levels.Enhance order‑to‑dispatch efficiency for website orders• Improve O2D timelines through better processing speed, fulfilment alignment, and operational discipline. • Coordinate closely with warehousing and logistics partners to maintain consistency.Improve service delivery performance across website and quick commerce• Strengthen same‑day and next‑day delivery performance for website orders through better coordination and fulfilment readiness. • Improve quick‑commerce service execution by streamlining operations and supply alignment.Strengthen reconciliation and re‑inventorisation processes• Ensure all reconciliation claims are raised within defined timelines through accurate tracking. • Drive timely claim settlements by coordinating with stakeholders and maintaining required approval rates. • Maintain high inventory accuracy by completing re‑inventorisation within timelines and improving good‑inventory levels.Manage direct operating expenses across e‑commerce operations• Reduce catalogue‑related expenses through improved processes and better vendor management. • Optimise warehouse management charges by strengthening workflows and operational efficiency. • Maintain oversight of all direct expenses to support planned cost structure.