Role Summary:Drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, and Trust & Safety programs. Key Responsibilities: · Serve as the primary client interface, managing governance, reporting, and strategic alignment · Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence · Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making · Manage multi-vendor ecosystems and ensure alignment across global stakeholders · Identify opportunities for process optimization, automation, and innovation · Drive continuous improvement initiatives and implement industry best practices · Ensure compliance with regulatory, privacy, and email security standards · Support business growth through solutioning, upsell opportunities, and thought leadership Required Skills & Qualifications: · 8+ years of experience in email operations / Trust & Safety / SOC / security operations · Deep expertise in SMTP, SPF, DKIM, DMARC, and email ecosystems · Strong hands-on experience with Splunk · Proven experience managing global clients and 24x7 operations · Strong communication, stakeholder management, and strategic thinking skills
Job Title
Data Security Manager