Job Description: Customer Support Executive (Inbound Voice)We are looking for dynamic, sales-oriented professionals to join our Telecom Inbound Voice process in Gurugram. This role is for individuals who excel at problem-solving while identifying opportunities to drive revenue through upselling.Role OverviewProcess: Inbound Voice (Telecom)Location: GurugramSalary: ₹3.5 LPA – ₹4.5 LPA (Based on experience)Working Days: 5 Days a week (Rotational Offs)Shift Timings: Rotational Shifts (24/7 environment)Joining: Immediate Joiners RequiredKey ResponsibilitiesCustomer Support: Handle inbound calls from telecom subscribers regarding billing, network issues, and service requests.Upselling: Proactively identify customer needs during support calls and recommend relevant value-added services (VAS), plan upgrades, or new products to meet sales targets.Issue Resolution: Provide /"First Call Resolution/" (FCR) by troubleshooting technical or account-related problems effectively.Documentation: Maintain accurate logs of customer interactions in the CRM database.Quality Standards: Meet or exceed Key Performance Indicators (KPIs) including CSAT (Customer Satisfaction), AHT (Average Handle Time), and Sales conversion rates.RequirementsEducation: Undergraduates with Minimum 6 months of experience / Graduate freshers in any stream.Experience: Minimum 6 months of experience in an Inbound Voice process (Telecom experience is a plus).Skills:Excellent verbal communication in English and Hindi.Strong persuasion and negotiation skills for upselling.Ability to handle pressure and multi-task in a fast-paced environment.Availability: Must be able to join immediately and work in rotational shifts.Contact InformationInterested candidates can reach out to:Contact Person: Manik VashistContact Number: 7986545758
Job Title
Customer Support Executive