Job Title

Why Mizuho At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.Role Summary:Support Analyst facilitates the change and incident management process by ensuring and validating quality/improvement efforts for the organization. Ensures initiatives are aligned with corporate strategic goals, standards and timelines.The analyst handles a variety of daily operational processing functions and provides support across the bank and securities ELT processing into the Snowflake data warehouse. This role will be focused on support of bank and securities ELT functions but may also be required to support other product areas. Essential Responsibilities/Duties:Provide L2 support for Bank and Securities daily ELT process, which includes monitoring and ensuring regular notification to stakeholdersProvide L2 support for Bank and Securities change management processExpected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned activities during few weekends.Review/update/maintain support runbooks for L1,L2 and L3 teamsDaily monitoring of support chats for queries from developers and other support staff to provide assistance in resolving incidents and submission of change requestsDaily monitor of cloud services support pages and report incident/outages to all stakeholders Review git release repos prior to weekly deployment to ensure L3 and product developers have included all required files. Review git release repos to ensure all merge requests have been appropriately tested and signed off in non-production environments. Create weekly reports to review assignments to weekly changes for merge requests and job scheduler updatesWeekly communication of change release to all stakeholders Works with department heads and other team members to identify, prioritize and assign incident tickets and problem tickets Ensure that support from internal partner providers is coordinatedSLA and priorities are respectedAppropriate reaction, in line with the severity of an incident or escalation.MSA change management process are dully followed (change, incident, problem management).Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issueHandling escalation on actions from Production Level 1 (incident, request, change)Escalates to Service Manager when neededCollaborate between various teamsEnsure timely closure of all change requests, incidents and problem tickets. Responsible for initial timeline, scheduling, and overall deliverables/results for weekly and emergency changes.Publishes and reviews trend analysis of ELT jobs to identify and facilitate rapid improvements.Ensures follow-up on weekly changes are completed, including scheduling, and facilitating on-going status reviews with all vested parties.Support/Update existing Power-BI operational reportsIdentifies and drives opportunities for continuous improvement with respect to standards and consistent process and procedures.Specific Technology skill requirements:Knowledge on Unix with 4+ years of experience in python scripting and automation. Basic Knowledge on Windows scripting, Active directoryKnowledge of Snowflake and 3+ years’ experience scripting with Snow SQL Knowledge of GitHub, Jira and Power-Bi report generationMicrosoft Office 365 experience Minimum 5+ years of relevant experience pertaining Service Now technologiesKnowledge of Job Scheduler and 3+ years’ experience with re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Tidal experience would be added advantage)General knowledge of Azure Cloud Technologies, infrastructure and Cloud/SaaS business applicationsKnowledge of Windows administration - basicsITIL Certification a plusOrganization Overview:Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world’s leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho’s international businesses by delivering high-quality, scalable, and resilient services across multiple functions.MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.