About the CompanyShakti Hormann is seeking a dynamic and experienced Sr. Engineer / Engineer to join our After Sales Service team. The ideal candidate will bring strong technical expertise, customer management skills, and a result-oriented approach to drive service excellence and AMC (Annual Maintenance Contract) business growth.About the RoleThe ideal candidate will bring strong technical expertise, customer management skills, and a result-oriented approach to drive service excellence and AMC (Annual Maintenance Contract) business growth.ResponsibilitiesExecute service calls and ensure timely updates to Head Office and customersResolve customer complaints with RCA closureConduct Knowledge Sharing Programs (installation, troubleshooting, spares selection training) for service partners and contractorsDrive regional after-sales business in line with KRAsEnsure closure of warranty and non-warranty tickets within OTD timelinesConduct product performance audits and campaignsConvert spares/AMC leads into confirmed ordersAchieve targeted after-sales business aligned with organizational goalsMinimize QAR and reduce cost of poor quality (FOC supply)Organize product awareness seminarsEvaluate and audit service partners and authorized installation contractorsQualificationsDiploma / Degree in Mechanical, Electrical & Electronics, or Civil Engineering4–7 years of hands-on experience in Service and AMC managementRequired SkillsStrong communication and interpersonal skillsSpares and AMC management expertiseSite handling and project execution skillsRCA (Root Cause Analysis) & FMEA (Failure Modes and Effects Analysis) proficiencyCustomer relationship managementTechno-commercial knowledge and negotiation skillsResult-oriented approach with focus on KRAs
Job Title
Service Engineer