Job Title: Senior Executive Voice ProcessLocation: PuneExperience: 1–2 YearsShift: US ShiftQualification: GraduateSalary: Hike on last CTCHiring Skills :Strong attention to detail and data accuracy•Good understanding of commercial terms and contract structures•Proficiency in MS Excel, Word, and contract management tools (e.g., Salesforce, SAP CLM, or equivalent)•Excellent written communication and coordination skills•Ability to manage multiple priorities and meet tight deadlines•Integrity and confidentiality in handling sensitive business informationResponsibilitiesThe role involves managing the end-to-end lifecycle of customer contracts from creation, validation, and updates to closure and renewal. You will ensure contract accuracy, compliance with company policies, and timely processing to support the sales, finance, and service delivery teams.•Review, draft, and process customer contracts, amendments, and renewals in line with approved templates and commercial terms.•Validate contract data such as pricing, billing details, term dates, and service configurations before submission.•Coordinate with internal stakeholders (sales, legal, finance, delivery) for contract approvals and clarifications.•Maintain up-to-date and accurate records in the Contract Management System (CMS) or CRM.•Identify process gaps and suggest improvements to streamline the contract lifecycle.
Job Title
Customer Service Executive